David Castillo
San Antonio,TX
Summary
Friendly Technical Support Representative with 5 years of experience keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
Army
Killeen, Texas
11.2021 - Current
- Performed system upgrades to ensure optimal performance.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Managed multiple projects simultaneously while meeting deadlines.
- Maintained inventory records of all installed equipment including software licenses.
- Created and maintained user accounts for new hires or current employees.
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Configured virtual machines for testing purposes using VMware ESXi server.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Education
Information Technology
Army Fort Gordon
10-2020
Cyber Security
Army Camp Humphreys
01-2020
Skills
- Software Updates
- Problem-solving skills
- Network infrastructure updates
- Confidential data management
- IT service management
- Security Oversight
- Network Administration
- Device configuration
- Hardware updates
- IT Troubleshooting
- Technical Support
- Customer Service
- User Support
Timeline
Information Technology Specialist
Army
11.2021 - Current
Information Technology
Army Fort Gordon
Cyber Security
Army Camp Humphreys