David Castro
Doha,Qatar
Summary
Accomplished Flight Attendant offering over 1.5 years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
6
6
years of professional experience
Work History
International Flight Attendant
Qatar Airways
06.2022 - Current
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
Supervisor
Teleperformance El Salvador
07.2017 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
High School Diploma -
San Bartolo National Institute
San Salvador11.2005
Skills
- Conflict Mediation
- Team Oversight
- Emergency Situations Management
- Pre-Flight Briefings
Languages
Spanish
Native language
English
Advanced
C1
Timeline
International Flight Attendant
Qatar Airways
06.2022 - Current
Supervisor
Teleperformance El Salvador
07.2017 - 06.2022
High School Diploma -
San Bartolo National Institute