Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Service Manager
Cintas
Pawtucket, RI
06.2024 - Current
Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Security Patrol Officer
Nesctc Security Agency
Cranston, RI
06.2024 - Current
Examined doors, windows and gates to verify security.
Patrolled internal and external of building spaces and facility grounds to identify and deter threats to assets.
Wrote detailed reports of all security breaches and investigations.
Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
Security Officer
Security Industry Specialists
Providence, RI
06.2024 - Current
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Responded quickly to incidents and assessed active situations for security concerns.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Supervisor
Palladian
Norwood, MA
01.2020 - 06.2024
Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Prepared and submitted reports to keep management informed of security activities and developments.
Supervised a team of 10 security personnel during shift.
Analyzed and investigated incidents alongside functional management and security supervisors.