David Chustz
New Brighton,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Service Advisor
Caliber Collision
08.2023 - 01.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained a 96 percent customer satisfaction rating to meet and exceed company targets.
- Managed multiple priorities while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
Training Specialist
Target Corporation
03.2021 - 08.2023
- Confidently trained and expertly guided diverse teams of 500+ new hires
- Training positions in Powered Industrial Trucks, Job Instruction, Management Skills, and Safety Standards
- Developed training materials, manuals, procedures, and visual aids to achieve organizational goals effectively
- Identified and communicated to management regarding areas needing additional training
- Evaluated and communicated trainee participation and performance in reports to management
- Evaluated employee performance and training progress to determine additional training needs
- Mentored team members to succeed and advance within the department and company
- Sought and implemented continuous improvements by encouraging the team to leverage new tools and resources
- Maintained a comprehensive database to track training, certifications, and qualifications
Utility Attendant
Target Corporation
07.2019 - 03.2021
- Maintained clean, organized, and fully stocked work areas for maximum efficiency
- Organized tools, equipment, and supplies necessary to complete assignments
- Deep-cleaned machinery, vehicles, and facility areas daily
- Performed routine inspections of assigned areas, detecting necessary repairs or hazardous conditions
- Completed detailed inspections on equipment to check safety and functionality
- Inspected, operated, or tested machinery or equipment to diagnose machine malfunctions
Custodian
Medtronic
01.2017 - 07.2019
- Meticulously maintained floors and furniture to ensure a professional environment
- Contributed to the overall appeal of the building’s interior by routinely deep-cleaning high-traffic areas
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Warehouse Worker
Martin Brower
08.2014 - 01.2017
- Received deliveries, scanned packages, and updated orders in an internal database
- Staged and sorted multiple types of products for loading
- Moved large and bulky items manually or with pallet jacks or forklifts
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Preserved a safe work environment by maintaining clean workstations and pallet areas
Education
Certificate - Frontline Managers Essentials
University of Denver
Denver, CO09.2023
Associate of Science - Aviation Maintenance Technician
Minneapolis Community and Technical College
Minneapolis, MN12.2021
Skills
- Leadership and team building
- Training Method Development
- Customer service
- Assignment Delegation
- Orientation and Onboarding
- Course Materials Development
- Job Skill Building
- Cost Control and Reduction
- Procedure Manual Writing
- Course Optimization
- Program Monitoring and Tracking
- Creative Solution Development
- Project Development
- Verbal and Written Communication
- Service writing
- Work order management
Timeline
Service Advisor
Caliber Collision
08.2023 - 01.2025
Training Specialist
Target Corporation
03.2021 - 08.2023
Utility Attendant
Target Corporation
07.2019 - 03.2021
Custodian
Medtronic
01.2017 - 07.2019
Warehouse Worker
Martin Brower
08.2014 - 01.2017
Associate of Science - Aviation Maintenance Technician
Minneapolis Community and Technical College
Certificate - Frontline Managers Essentials
University of Denver
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