Dynamic retail manager with a proven track record at Catalyst Brands, enhancing customer satisfaction and driving sales through strategic planning and team leadership. Expert in inventory control and merchandising, successfully implementing cost-saving measures and improving operational efficiency. Committed to fostering a positive shopping experience and achieving business objectives.
Work History
Retail Manager
7 Years
Catalyst Brands | 10.2019 - Current
Directed daily store operations, ensuring compliance with brand standards and service expectations.
Managed associate scheduling, coverage, and task delegation to support efficient floor execution.
Executed visual merchandising updates to support promotional campaigns and seasonal transitions.
Resolved customer concerns promptly, reinforcing positive shopping experiences and loyalty.
Analyzed sales trends to adjust staffing, merchandising priorities, and operational focus.
Implemented cost-saving measures, reducing expenses by 10%
Store Manager
2 Years 6 Months
Francescas | 03.2017 - 09.2019
Enhanced customer satisfaction by 20%
Managed inventory with 30% fewer errors
Developed marketing strategies, increasing foot traffic
Department Manager
16 Years 6 Months
Macys | 09.2000 - 03.2017
Supported daily store operations, ensuring smooth sales floor activity and consistent customer service.
Monitored inventory levels, replenished stock, and coordinated merchandise presentation for organized displays.
Monitored inventory management and assisted with accurate, cost-effective ordering processes.
Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
Education
N/A - Computer Science
Yorktowne Business Institute | College Park, MD | 09-1986
High School Diploma
Calvin Coolidge High School | Washington, DC | 06-1986