David Cleveland
Brandon, FL,FL
Summary
Dynamic Service Manager with a proven track record at Budget Motorcars, enhancing customer satisfaction through effective problem-solving and operational efficiency. Skilled in quality control and team leadership, I successfully reduced repair turnaround times and improved service quality, fostering a reliable and motivated workforce dedicated to excellence.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Service Manager
Budget Motorcars
03.2020 - Current
- Being the Service Manager is to enhance customer satisfaction through effective communication and problem resolution.
- Developing and Improving onboarding efficiency and service quality.
- Managing Service operations by implementing process improvements, reducing turnaround times on repairs and quality control to reduce repeated comebacks of repairs.
- Managing inventory of parts and supplies, ensuring timely availability for service operations.
- Coordinating scheduling of service appointments, optimizing technician availability and enhancing workflow.
- Resolving customer complaints in professional and timely manner.
- Analyzing service reports to identify areas of improvement.
- Coordinating warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Technician
Budget Motorcars
03.2020 - Current
- Diagnosing and repairing mechanical issues for various vehicle models, ensuring optimal performance and reliability.
- Conducting routine maintenance services, including major service repairs [computer diagnostics, engine diagnoses, drivetrain concerns, ]oil changes and tire rotations, enhancing customer satisfaction and vehicle longevity.
- Utilizing diagnostic equipment to identify electrical system faults, streamlining repair processes and reducing turnaround times.
- Collaborating with team members to improve service efficiency through sharing best practices and troubleshooting techniques.
- Implementing quality control measures to ensure all repairs met industry standards, enhancing service department reputation.
Education
ASE Certification - Automotive
National Institute For Automotive Service Excellence
Leesburg, VALexus Commitment To Program Certified Service Tech - Automotive
University of Toyota
Miami, FLAssociate in Pastoral Minintries - Preaching, Biblical Theology
New Orleans Baptist Theological Seminary
New Orleans, LA05-2002
Honorable Decharge - Infantry Combat Training
United States Army
07-1992
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Trustworthy and honest
- Employee relations
- Quality assurance
- Workplace safety
- Documentation and reporting
- Crew leadership
- Employee supervision
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
- Staff motivation
- New employee hiring
- Policy and procedure enforcement
- Service quality management
- Service documentation
- Estimating and quoting
- Technical troubleshooting
- Inventory management
- Cost estimates
- Service and parts teams management
- Quality control
- Coaching and mentoring
- Mechanical diagnostics
- Service order flow
- Leadership development
Timeline
Service Manager
Budget Motorcars
03.2020 - Current
Service Technician
Budget Motorcars
03.2020 - Current
ASE Certification - Automotive
National Institute For Automotive Service Excellence
Lexus Commitment To Program Certified Service Tech - Automotive
University of Toyota
Associate in Pastoral Minintries - Preaching, Biblical Theology
New Orleans Baptist Theological Seminary
Honorable Decharge - Infantry Combat Training
United States Army