David Collins
Spokane Valley
Summary
Dedicated cashier with expertise in customer service, cash handling, and teamwork. Proven ability to maintain composure in high-pressure situations, ensuring positive customer experiences and efficient transactions.
Overview
1
1
Language
9
9
years of professional experience
Work History
Customer Service Cashier
Froyo Earth Frozen Yogurt
Spokane Valley, WA
10.2021 - Current
- Process purchases, returns, and exchanges accurately using a POS system.
- Maintained accurate cash drawers, ensuring accountability and minimizing discrepancies.
- Assisted in training new team members on operational procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Worked with floor team and managers to meet a wide range of customer needs.
Brand Ambassador
Forever 21
Spokane Valley, WA
10.2017 - 10.2021
- Conducted in-store promotions to enhance customer experience and drive sales.
- Maintained clean, organized and professional work environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Upper Columbia Academy
Spangle06-2017
Skills
- Customer service
- Cash handling
- Cash register operation
- Refund handling
- Refunds and exchanges
- Team work
- Strong work ethic and positive attitude
- Comfortable working in a fast-paced retail environment
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Cashier
Froyo Earth Frozen Yogurt
10.2021 - Current
Brand Ambassador
Forever 21
10.2017 - 10.2021
High School Diploma -
Upper Columbia Academy