David Colwell
East Rutherford,NJ
Summary
With a proven track record in several restaurants with varying levels of service, I bring a passion for providing an exceptional guest experience to each and every table. My leadership skills, partnered with my ability to handle high-stress situations and think on the fly, have allowed me to ensure operational excellence and assist my teammates in creating a positive work environment. Skilled at cultivating guest and team relationships, I excel in fast-paced and high-volume atmospheres with a focus on upscale dining.
Overview
11
11
years of professional experience
Work History
Interim AGM/ Server
Four Leaves
Park Ridge, New Jersey
07.2025 - Current
- Managed multiple tables efficiently, ensuring timely order-taking and food delivery.
- Upheld and modeled the standard of service for other staff members during the shift.
- Hosted and executed several large-scale events and parties, ensuring guest satisfaction and streamlined service.
- Managed staff during high-volume shifts on weekends in the absence of the Assistant General Manager.
- Managed batching for the cocktail program in absence of Beverage Manager.
Server/ Lead Event Server
The Hudson Rose
03.2025 - 07.2025
- Enhanced the guest experience by anticipating and attending to their needs in a fine dining setting.
- Worked with the Toast POS system to place orders and manage guests' bills.
- Offered personalized recommendations to guests based on dietary restrictions, personal preferences, and complimentary food and alcohol pairings.
- Coordinated several extensive private events, and led event staff through necessary operations during said events.
- Provided attentive service during high-volume periods, without sacrificing attention to detail or guest rapport.
Senior Manager
The Cheesecake Factory
01.2022 - 03.2025
- Provided strong leadership to enhance team productivity and morale.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers, and used that feedback to implement positive changes within the restaurant.
Server and Bartender
The Cheesecake Factory
09.2018 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Worked with the POS system to place orders, manage bills, and take payments.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained incoming staff members as a Designated Trainer.
- I taught incoming staff members in a week-long course on restaurant food and beverages as the Star Server and Classroom Facilitator.
- Cultivated warm relationships with regular customers.
Server and Bartender
TGI Fridays
06.2015 - 09.2018
- Worked with POS system to place orders, manage bills, and take payments.
- Handled high volumes of guests as a cocktail server and bartender while protecting each guest's experience.
- Trained incoming staff in restaurant procedures and standards as Head Trainer.
Education
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ05-2020
Skills
- Memory retention
- Exceptional customer service
- Knowledge in several areas within a restaurant
- Passion for the guest experience
- Management experience in varying levels of service
- High-volume service capability
Accomplishments
Was awarded Linda Candioty Team Member of the Month in August of 2022 for my commitment to the guest experience and my dedication to upholding the highest food and service standard as a staff expo
Timeline
Interim AGM/ Server
Four Leaves
07.2025 - Current
Server/ Lead Event Server
The Hudson Rose
03.2025 - 07.2025
Senior Manager
The Cheesecake Factory
01.2022 - 03.2025
Server and Bartender
The Cheesecake Factory
09.2018 - 01.2022
Server and Bartender
TGI Fridays
06.2015 - 09.2018
Bachelor of Science - Psychology
Montclair State University