David Conner
Knoxville,TN
Summary
Results-driven professional known for fostering team collaboration and implementing effective training programs. Expertise in housekeeping management and maintaining compliance with health regulations to ensure exceptional guest experiences.
Proven Executive Housekeeper with expertise in staff training, inventory control, and cost management. Committed to maintaining high cleanliness standards and enhancing guest satisfaction.
Dynamic Director of Housekeeping with a strong record in staff development and operational efficiency. Skilled in implementing health and safety regulations while optimizing resources to achieve budget goals and elevate service quality.
Experienced with leading housekeeping teams to maintain exceptional cleanliness and guest satisfaction. Utilizes effective operational strategies to streamline processes and enhance productivity. Track record of implementing staff training programs to elevate service standards.
Overview
17
17
years of professional experience
Work History
Executive Housekeeper
Marriott
Knoxville, TN
01.2020 - 03.2026
- Oversaw daily operations of housekeeping department, ensuring high cleanliness standards and guest satisfaction.
- Trained and mentored staff on best practices for room cleaning and maintenance procedures.
- Implemented efficient scheduling to optimize workforce productivity and service delivery.
- Conducted regular inspections to uphold quality control and compliance with health regulations.
- Developed training materials to enhance team performance and reduce onboarding time for new hires.
- Collaborated with management to establish departmental budgets, controlling costs without compromising service quality.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
Director of Housekeeping
Embassy Suites
Knoxville, TN
02.2015 - 01.2020
- Directed daily operations of housekeeping department, ensuring compliance with hotel standards and guest satisfaction.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Established cleaning protocols utilizing industry best practices to maintain high cleanliness standards across all areas.
- Coordinated inventory management for cleaning supplies, optimizing stock levels and reducing waste.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
Executive Housekeeper
Hilton
Knoxville, TN
03.2009 - 03.2014
- Introduced inventory management system for cleaning supplies, improving resource allocation and reducing waste.
- Led initiatives to enhance sustainability practices within housekeeping operations, promoting eco-friendly solutions.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
Education
Associate of Science - Hospitality
Eastern Kentucky University
Richmond, KY05.1989
Skills
- Task delegation
- Inventory control
- Staff scheduling
- Health and safety regulations
- Staff training and development
- Staff management
- Recruiting and interviewing
- Cost control
- Housekeeping management
- Laundry operations
- Room inspection
Timeline
Executive Housekeeper
Marriott
01.2020 - 03.2026
Director of Housekeeping
Embassy Suites
02.2015 - 01.2020
Executive Housekeeper
Hilton
03.2009 - 03.2014
Associate of Science - Hospitality
Eastern Kentucky University