As the driving force behind Copeland and Copeland LLC, I excelled in small business operations and customer relations, fostering a culture of high performance and strong client partnerships. My leadership ensured team excellence and a notable increase in repeat business, showcasing my ability to build relationships and strategically grow a business.
Overview
25
25
years of professional experience
Work History
Owner
Copeland and Copeland LLC
01.2000 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients and subcontractors, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.