Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

David Couto

Lake Elsinore,CA

Summary

In-depth Quality Assurance Specialist with success in prioritization and multitasking.

Committed to paying impeccable attention to reviews and procedures.

Exceptionally skilled in

communication,

organizational perspectives,

as well as

providing support and de-escalation techniques

in Crisis Situations.

Overview

5
5
years of professional experience

Work History

QA Specialist

Ross Stores
09.2018 - Current

Identifying Gaps

Among and Within Systems

of Accountability

Across System platforms of Inventory Management

and

Measurements of Performance and Compliance,


in direct coordination with

on-the-ground associate concerns

and

the Situationally Dynamic

Operational needs/priorities of Management.








Sexual Assault Victim Advocate

Riverside Area Rape Crisis Center
05.2022 - 09.2023

Collaborated with Nurses and Law Enforcement

to provide comprehensive assistance

to Survivors/Victims of Sexual Assault

Forensic Examinations at Moreno Valley RUHS


Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.


Assisted victims navigating legal processes, advocating for their rights

across Riverside County Jails/Prisons


Education

Bachelor of Arts - Psychology

California State University - San Bernardino
San Bernardino, CA
2016

Skills

    1 Data Collection, Tracking, and Analysis,

    2 Producing Plain-English Summaries

    in terms of Diagnostic Relevancy

    3 Patience, Compassion, Empowerment,

    and de-escalation

    of Persons in Crisis

Accomplishments

Beyond my work in Quality Assurance,

and with Crisis Advocacy,

I've also spent years assisting in the support needs of

houseless individuals in community settings

personally coordinating efforts with

Ambassadors to the Riverside Downtown Partnership, small business owners, Social Workers, Chaplains and non-profit services.


Timeline

Sexual Assault Victim Advocate

Riverside Area Rape Crisis Center
05.2022 - 09.2023

QA Specialist

Ross Stores
09.2018 - Current

Bachelor of Arts - Psychology

California State University - San Bernardino
David Couto