David Couto
Lake Elsinore,CA
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking.
Committed to paying impeccable attention to reviews and procedures.
Exceptionally skilled in
communication,
organizational perspectives,
as well as
providing support and de-escalation techniques
in Crisis Situations.
Overview
5
5
years of professional experience
Work History
QA Specialist
Ross Stores
09.2018 - Current
Identifying Gaps
Among and Within Systems
of Accountability
Across System platforms of Inventory Management
and
Measurements of Performance and Compliance,
in direct coordination with
on-the-ground associate concerns
and
the Situationally Dynamic
Operational needs/priorities of Management.
Sexual Assault Victim Advocate
Riverside Area Rape Crisis Center
05.2022 - 09.2023
Collaborated with Nurses and Law Enforcement
to provide comprehensive assistance
to Survivors/Victims of Sexual Assault
Forensic Examinations at Moreno Valley RUHS
Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.
Assisted victims navigating legal processes, advocating for their rights
across Riverside County Jails/Prisons
Education
Bachelor of Arts - Psychology
California State University - San Bernardino
San Bernardino, CA2016
Skills
1 Data Collection, Tracking, and Analysis,
2 Producing Plain-English Summaries
in terms of Diagnostic Relevancy
3 Patience, Compassion, Empowerment,
and de-escalation
of Persons in Crisis
Accomplishments
Beyond my work in Quality Assurance,
and with Crisis Advocacy,
I've also spent years assisting in the support needs of
houseless individuals in community settings
personally coordinating efforts with
Ambassadors to the Riverside Downtown Partnership, small business owners, Social Workers, Chaplains and non-profit services.
Timeline
Sexual Assault Victim Advocate
Riverside Area Rape Crisis Center
05.2022 - 09.2023
QA Specialist
Ross Stores
09.2018 - Current
Bachelor of Arts - Psychology
California State University - San Bernardino
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