Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

David Couture

Arundel

Summary

Results focused retail leader with over 27 years of experience who is motivated to provide outstanding customer service through talent development, goal setting, impactful merchandising techniques, collaboration, mentoring, and effective communication.

Overview

17
17
years of professional experience

Work History

Store Manager

Hannaford Supermarket & Pharmacy
01.2012 - Current
  • Provide outstanding customer service for 20,000-35,000 customers weekly with a focus on engagement and associate development in the Waterboro, Wells, and York, Maine locations
  • Manage KPIs through coaching, goal setting and execution in a constantly evolving retail landscape
  • Deliver financial results in a facility with over $58 million in yearly sales by maintaining shelf conditions, showcasing effective merchandising techniques, and balancing sales and shrink objectives
  • Direct a team of 125-300 associates in two of the most seasonal stores in the Hannaford banner
  • Communicate business results using a variety of mediums targeted to retail and home office audiences
  • Build a retail staffing plan for the store and the district annually
  • Collaborate with home office and retail partners to ensure consistency in seasonal business plans while adhering to the needs of all shoppers
  • Partner with members of the community to create awareness and enhance perception of Hannaford through participation and targeted financial support
  • Help coordinate and lead the Wells location through a $7 million remodel in 2017
  • District Trainer for Store Managers

Center Store Shrink Resource - SPA

Hannaford Supermarket & Pharmacy
10.2024 - 04.2025
  • Selected to join a project team researching Center Store shrink root causes
  • Visited retail locations to collect feedback and provide additional training on controllable shrink
  • Provided recaps to store teams district leadership with standard practices, metrics, and actionable insights
  • Helped develop training materials and standard practice updates
  • Analyzed shrink results to identify trends and suggest potential corrective actions

Store Manager Trainee

Hannaford Supermarket & Pharmacy
03.2011 - 12.2011
  • Selected by the Director of Operations for training in a 9 month program intended to identify relevant candidates for Store Manager roles in District 19
  • Job shadow Store Managers in the district with a focus on leadership styles, standard practices, and performance management
  • Assist Store Manager in daily operations while asking relevant questions and adopting best practices
  • Meet regularly with Director of Operations to review training progress, developmental opportunities and seek additional resources where appropriate

Assistant Store Manager

Hannaford Supermarket & Pharmacy
01.2008 - 02.2011
  • Assist Store Manager in daily operations and create a high level of customer and associate engagement throughout the store
  • Champion standard practices while celebrating successes and developing plans to address opportunities
  • Support and lead implementation of store and company initiatives
  • Serve as a liaison in the community to foster trust in and improve perception of a store that was an independent location prior to a Hannaford acquisition
  • Responsible for overseeing Deli Department remodel in the West Peabody, MA location (Spring 2010)

Education

Bachelor of Arts - Political Science & History

Boston University
Boston, MA
2003

Skills

  • Inventory management
  • Operations
  • Detail-oriented
  • Customer service
  • Strategic thinker
  • Relationship building
  • Training and mentoring
  • Merchandising expertise
  • Conflict resolution
  • Regulatory compliance

Accomplishments

  • District 6 Store Manager of the Year - 2024
  • District 6 Fresh & Convenient Strategy Training Lead - 2021
  • District 6 AES Champion (2019-present)
  • District 6 Store Manager of the Year - 2019
  • District 6 Profit from Operations Award - 2019
  • Strategy and Innovation Workshop participant - 2019
  • Retail Flexibility Workshop participant - 2019
  • Perfect score on the National Registry of Food Safety Professionals exam - 2019
  • District 6 Seasonal Store Lead (2018-present)
  • York County Community College Career Day panelist (2017-2019)
  • Pitch Committee Member (2016-2018)
  • Food Marketing Institute Store Manager Award National Finalist - 2016
  • District 6 Operational Excellence Award Winner - 2015
  • District 6 Store Manager of the Year - 2015
  • Community Service Award Winner (2008-2010)
  • District 7 Department Manager of the Year - 2007

Timeline

Center Store Shrink Resource - SPA

Hannaford Supermarket & Pharmacy
10.2024 - 04.2025

Store Manager

Hannaford Supermarket & Pharmacy
01.2012 - Current

Store Manager Trainee

Hannaford Supermarket & Pharmacy
03.2011 - 12.2011

Assistant Store Manager

Hannaford Supermarket & Pharmacy
01.2008 - 02.2011

Bachelor of Arts - Political Science & History

Boston University

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David Couture