David Cranston
Orem,USA
Summary
Dynamic professional with a proven track record, excelling in customer service, troubleshooting and problem solving. Proficient in Salesforce and DocuSign, I enhance operational efficiency through innovative solutions. Recognized for delivering exceptional support and maintaining high satisfaction levels, I effectively manage complex issues while fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Raisin US Solutions LLC
Lehi, UT
11.2025 - 02.2026
- Handled customer complaints with empathy and professionalism.
- Assisted customers with product inquiries and service issues.
- Maintained knowledge of promotions and product details.
OAC Rental Tech
Utah Valley University
05.2024 - 09.2025
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Assisted customers with equipment selection and usage instructions during rentals.
- Coordinated inventory checks to manage rental supplies effectively.
- Conducted routine maintenance on rental items to ensure proper functionality.
Docs Support Specialist
Solo LLC
09.2022 - 09.2023
- Delivered exceptional customer support via phone, ensuring high satisfaction levels.
- Monitored customer feedback to identify recurring issues and recommend improvements.
- Coordinated with cross-functional teams to resolve complex customer concerns swiftly.
- Maintained updated knowledge of company products and industry trends.
- Oversaw updates of company documents efficiently for accuracy and relevance.
- Guided junior team members on best practices to enhance performance.
- Explained Docusign process to new customers, facilitating seamless onboarding.
- Troubleshot software updates for effectiveness, addressing bugs proactively.
- Supported leads in developing weekly statistics through Excel
SalesForce Administrator
Kuubix Global LLC
01.2021 - 06.2022
- Administered Salesforce platform to manage client data and improve user experience.
- Automated business processes through no/low code solutions to enhance efficiency.
- Connected business processes across platforms using innovative no/low code solutions.
- Oversaw company data management to generate pending work and metrics reports.
- Executed scripts in Python and SOQL to mass update Salesforce records.
- Streamlined site visits by managing field surveying software.
- Troubleshot technical issues across multiple software applications and API connections.
Skills
- Software and hardware administration
- Problem-solving
- Microsoft Excel
- Troubleshooting and support
- Scripting in python
- Data cleaning, analysis, and reporting
- Customer service excellence
- DocuSign, Salesforce, and Zapier proficiency
- Samsung Knox management
Timeline
Customer Service Associate
Raisin US Solutions LLC
11.2025 - 02.2026
OAC Rental Tech
Utah Valley University
05.2024 - 09.2025
Docs Support Specialist
Solo LLC
09.2022 - 09.2023
SalesForce Administrator
Kuubix Global LLC
01.2021 - 06.2022