David Daniel
Fredrick,MD
Summary
Dynamic hospitality supervisor with expertise in guest relations management and complaint resolution. Proven ability to enhance satisfaction and streamline operations through effective teamwork and problem-solving.
Overview
2
2
years of professional experience
Work History
Hospitality Supervisor
Chic-Fil-A
FREDRICK MD
01.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new team members on customer service standards.
- Streamlined workflow processes to optimize efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Conducted regular inventory checks and managed stock levels effectively.
- Facilitated team meetings to boost morale and improve communication among staff.
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
- Reduced employee turnover rates by creating a supportive work environment that encouraged professional growth.
- Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
- Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Facilitated clear communication among team members by holding regular meetings, encouraging open dialogue, and implementing effective problem-solving techniques.
- Elevated team performance through regular training sessions focused on customer service and communication skills.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Project Manager
SAMUEL DANIEL
FREDRICK MD
06.2024 - 08.2024
- Managed project schedules to ensure timely completion of deliverables.
- Coordinated cross-functional teams to align project goals and objectives.
- Developed project documentation, including plans and status reports for stakeholders.
- Facilitated communication between team members to enhance collaboration and efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
Master of Science -
Bachelor of Science - Business Administration
University of Maryland, Baltimore County
Baltimore, MD10.2028
Skills
- Front desk operations
- Food safety
- Health and safety compliance
- Complaint handling
- Task delegation
- Guest relations management
- Menu planning
- Guest satisfaction monitoring
- Guest relations
- Teamwork
- Reliability
- Problem-solving
Accomplishments
- Documented and resolved GUEST COMPLAINT which led to PERFECT GUEST EXPERIENCE..
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Languages
English
Professional Working
yoruba
Limited Working
Interests
- Road Trips
- Music
- Playing Sports
- Cooking
- Gym Workouts
Timeline
Hospitality Supervisor
Chic-Fil-A
01.2025 - Current
Project Manager
SAMUEL DANIEL
06.2024 - 08.2024
Master of Science -
Bachelor of Science - Business Administration
University of Maryland, Baltimore County