David De Hoyos
Mission,TX
Summary
Hello my name is David Alan De Hoyos. I am a graduate of a Associates degree in welding and have worked in numerous projects at school. These projects have given me a great perspective on what to expect not only on just welding but as well in fabrication and making sure the job is done right and fits into the customers satisfaction. I also have my certificates for combination and structural welding and I have not gotten any AWS certifications. I have gained the knowledge to run 1F through 6f and 1g through 6g. I can run these in SMAW (Shielded Metal Arc Welding), FCAW (Flux-Cored Arc Welding), MCAW (Metal-Cored Arc Welding), and GTAW (Gas Tungsten Arc Welding). These can be done in fillet and groove welds on stainless steel plates or pipe in 2in to 6in. From root to fill I have no problems but need more practice on my cap. I am capable to reach my full potential after short time and practices to my employers need. I am also willing to take any exam or test that is needed to test my abilities and talents for the position that I am applying for.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
HEB Grocery Store
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Laborer
J. Salazar Construction Inc., Concrete Services
07.2016 - 08.2021
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Mixed and poured concrete for variety of projects.
- Operated forklifts and boom lifts to complete various tasks.
Education
Associate of Applied Science - Welding
South Texas College
Mcallen, TX12.2023
Skills
- Team Collaboration
- Customer Support
- Clerical Support
- Regulatory Compliance
- Customer Service
- Fast Learner
- Bilingual Speaker (English, Spanish)
- Computer skills in Word, Excel, and PowerPoint
- Able to manage time for work and duties
- Motivated
Timeline
Customer Service Associate
HEB Grocery Store
08.2022 - Current
Laborer
J. Salazar Construction Inc., Concrete Services
07.2016 - 08.2021
Associate of Applied Science - Welding
South Texas College