DAVID DE JESUS
Bronx,NY
Summary
Skilled IT specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of computer systems and network infrastructure .
Overview
19
19
years of professional experience
Work History
IT Technician
Prime Technical Services Inc.
06.2022 - 02.2024
- Assemble and test servers, computers, consoles, and miscellaneous electro-mechanical hardware to build specifications
- Lay, build, and label fiber and LAN cables to build specifications
- Configure hardware devices and software set up on work stations.
- Assess hardware and software malfunctions by means of diagnostic tools and customer inputs
- Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
- Update and maintain assigned machines per specifications
- Comply with GDIT processes and contribute to lean six sigma initiatives as part of continuous performance improvement programs
IT Technical Support Specialist
Charter Communications, Spectrum
11.2021 - 05.2022
- Proactive network monitoring, triage, and repair of customer impacted issues, as well as hosted voice and video services.
- Handling tickets through their Remedy systems and field inbound calls anywhere from 10-15 calls a day
- Assist the NOC, Network Engineering, and field teams on network events to provide timely status update to service impacting customers.
- Troubleshoot network cabling to ensure connectivity; provide end user and customer direct Wi-Fi support configurations.
- Provide support for Layer 2 network switches, routers, VPN, VPLS, CWDM, network protocols, and end user equipment.
IT Technical Support Specialist
Rite Check Financial Services, Inc.
07.2005 - 11.2021
- Provide IT remote help desk support for end users with PC hardware, software, network related problems, entering, updating all call activity into ticketing system.
- Manage on-site maintenance and repair of network infrastructure including firewall router, network switches, cables, WiFi, server, PC workstations, laptops, printers, scanners, voice over IP phones.
- Perform on-site diagnosis, and resolution of PC issues, perform hardware break-fix services as needed, implement corrective PC software upgrades, and Microsoft Windows updates.
- Liaise with contracted IT consultants/vendors in support, maintenance, repair of hardware, software, network infrastructure.
- Manage new users on Azure Active Directory Server, exchange admin center. Create new users in Office 365 admin.
Education
High School Diploma -
St. Raymond High School
Bronx, N.Y.09.1981
Skills
- Remote Desktop support
- Software app support
- Hardware/software installation
- Network infrastructure
- TCP/IP protocol
- CCNAv7
- Voip install
- Office 365 admin
Affiliations
- Seasoned IT Specialist experienced in providing support and service for computer hardware, software, and network infrastructure reducing overhead costs while optimizing the overall growth and success of company.
Professional Highlights
- Collaborated in successful installation of computer hardware, software and network infrastructure for 2 new office locations installing firewall router, network switches, cable wiring termination, PC workstations, networking peripheral equipment of printers, scanners, and voice over IP phones.
- Tasked with successful company-wide deployment of Microsoft Windows 10 upgrade of PC hardware, peripheral devices on workstations spanning 14 locations including 22 domain admin workstations for staff at corporate headquarters ensuring robust network connectivity, communications across all locations.
- Coordinated project deployment of Money Gram International equipment hardware and Point-of Sale software for 72 workstations throughout 14 office locations, testing, troubleshooting, training staff on new GUI software program.
Timeline
IT Technician
Prime Technical Services Inc.
06.2022 - 02.2024
IT Technical Support Specialist
Charter Communications, Spectrum
11.2021 - 05.2022
IT Technical Support Specialist
Rite Check Financial Services, Inc.
07.2005 - 11.2021
High School Diploma -
St. Raymond High School
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