MOSES CHISM
Plano,TX
Summary
Recent M.S. graduate in Computer Information Systems with hands-on experience in diagnosing and resolving hardware and software issues. Adept at optimizing technology operations and enhancing user satisfaction through effective problem-solving. Seeking opportunities in IT Analysis and Application Support to leverage analytical and technical skills.
Overview
10
10
years of professional experience
Work History
IT Technician
Innovative Centered Counseling Inc.
Plano, USA
01.2016 - Current
- Diagnosed and resolved hardware, software, and network connectivity issues to minimize downtime for end users.
- Configured and maintained desktops, laptops, printers, and business applications to ensure seamless technology operations.
- Assisted with Windows updates, performance optimization, and user account access management.
- Troubleshot technology challenges in collaboration with staff, improving system reliability and user satisfaction.
- Delivered technical support during meetings, presentations, and business events to enhance user experience and minimize disruptions.
Education
M.S. - Computer Information Systems
Prairie View A&M University
01-2025
B.S. - Information Technology
University of North Texas
01-2023
Skills
- Remote Desktop Support
- Application Support
- IT Operations
- User Support
- Incident Resolution
- Troubleshooting
- Network Connectivity
- Database Management
- MS SQL Server
- SQL
- Operating Systems
- IT Solutions
- Process Improvement
- Software installation
- Web Development
- HTML/CSS
- JavaScript
- Python
- Problem solving
- Office 365
- Software installation
- Problem solving
Projects
- Galaxy Adventure Web Game, PHP, MySQL, HTML/CSS, Developed a database-driven web application utilizing PHP, MySQL, and HTML/CSS. Designed user interaction tracking and backend database structures to support gameplay functionality.
- Senior Design Client Web Prototype, HTML/CSS, Collaborated with stakeholders to gather requirements and deliver a functional web prototype. Resolved interface issues and translated user feedback into practical solutions.
- Buono Restaurant Web Application, React, PHP, MySQL, Integrated frontend and backend functionality using React, PHP, and MySQL. Resolved application and database issues involving session management and data flow.
Leadership And Affiliations
- IEEE
- ACM
- Kappa Alpha Psi
- Martial Eagles
Websites
Timeline
IT Technician
Innovative Centered Counseling Inc.
01.2016 - Current
M.S. - Computer Information Systems
Prairie View A&M University
B.S. - Information Technology
University of North Texas