David Depallo
Raliegh,NC
Summary
Adept at client advocacy and motivational interviewing, I significantly enhanced client satisfaction and program effectiveness at the Salvation Army Adult Rehabilitation Center. My ethical practice and teamwork skills contributed to a positive team environment, improving service delivery and client outcomes.
Overview
1
1
Certification
Work History
Intake Counselor
Salvation Army Adult Rehabilitation Center
- Provided follow-up support for clients after initial intake sessions, ensuring they were making progress toward their goals and addressing any concerns or challenges along the way.
- Facilitated smooth transitions between various service providers by coordinating care plans across multiple disciplines as needed for each client''s unique situation.
- Supported diverse clientele by tailoring communication strategies based on individual needs, backgrounds, and preferences.
- Contributed to a positive team environment through effective coordination with colleagues on case management tasks.
- Maximized program effectiveness by developing targeted outreach materials to increase awareness about available services within the community.
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
- Demonstrated commitment to professional development by attending conferences seminars, and workshops to enhance counseling skills and stay current on industry trends.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on industry best practices and attending relevant trainings.
- Promoted client confidentiality by adhering to strict privacy policies and maintaining secure recordkeeping systems.
- Boosted staff morale through active participation in team-building activities and sharing insights on successful counseling techniques during meetings or trainings sessions.
- Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.
House Manager
Pathway to Recovery Sober House
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Reduced household expenses through meticulous budget management and cost-saving strategies.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Increased lifespan of household appliances and systems by instituting preventative maintenance schedule.
- Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Streamlined household operations, establishing structured inventory system for pantry and household supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Intake Counselor
Redemption House Outreach Centers
- Supported diverse clientele by tailoring communication strategies based on individual needs, backgrounds, and preferences.
- Facilitated smooth transitions between various service providers by coordinating care plans across multiple disciplines as needed for each client''s unique situation.
- Utilized data-driven approaches to evaluate program success, adjusting strategies as necessary based on client outcomes and feedback.
- Maximized program effectiveness by developing targeted outreach materials to increase awareness about available services within the community.
- Reduced wait times for clients seeking assistance by promptly responding to inquiries and scheduling appointments.
- Provided follow-up support for clients after initial intake sessions, ensuring they were making progress toward their goals and addressing any concerns or challenges along the way.
- Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.
- Contributed to a positive team environment through effective coordination with colleagues on case management tasks.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed clients'' physical, emotional, and social needs.
Transitional Housing Manager
Victory House
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Streamlined rent collection processes for increased efficiency and fewer late payments.
- Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Supervised average of Number inmates incarcerated in county detention center.
- Calculated tenant rent amounts to prepare leases and contracts.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over Number apartments by providing direct, hands-on support services.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Painter
Self Employed Writer
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
- Calculated amount of paint and other materials needed for each job accurately.
- Kept accurate records of paint supplies and other materials.
- Streamlined the painting process with efficient use of tools and equipment, reducing project costs.
House Manager
Raleigh Dream Center DCD Mens Program
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Assisted residents with daily hygiene and living tasks.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Fostered culture of excellence within household staff, setting high standards and leading by example.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Streamlined communication within household, introducing efficient internal messaging system.
- Increased lifespan of household appliances and systems by instituting preventative maintenance schedule.
- Improved staff morale and retention, recognizing and rewarding outstanding performance.
- Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
Associate Of Arts And Sciences - Ministry
Regent University
Virginia Beach, VA10.2023
Associates - Psychology
University of Phoenix
Tempe, AZ06.2008
Skills
- Client Advocacy
- Assessment skills
- Motivational Interviewing
- Ethical Practice
- HIPAA
- Client Needs Assessment
- Behavior Modification
- Client Counseling
- Skilled in intake interviewing
- Treatment Plans
- Peer Counseling
- Learning disability awareness
- Substance Abuse Counseling
- Cognitive Behavioral Therapy (CBT) expert
- Type counseling
- Medicaid familiarity
- Recovery support services
- Psychology
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Active Listening
Certification
- Peer Support Specialist Certification – Various State Certifying Bodies.
- Substance Abuse Professional (SAP) - Various State Licensing Boards or Certification Authorities.
- State Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Intake Counselor
Salvation Army Adult Rehabilitation Center
House Manager
Pathway to Recovery Sober House
Intake Counselor
Redemption House Outreach Centers
Transitional Housing Manager
Victory House
Painter
Self Employed Writer
House Manager
Raleigh Dream Center DCD Mens Program
Associate Of Arts And Sciences - Ministry
Regent University
Associates - Psychology
University of Phoenix