David DeSocio
Syracuse,NY
Summary
Dynamic professional with extensive experience at National Grid, excelling in customer service and critical thinking. Proven ability to enhance customer satisfaction and loyalty while managing complex inquiries. Skilled in CRM software and adept at training new team members, fostering a collaborative environment for success.
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.
Diligent Mason with strong foundation in masonry techniques and project execution. Expertly handled various masonry projects, showcasing reliability and quality craftsmanship. Demonstrated ability to work collaboratively and adapt to changing project requirements.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
National Grid Usa Service Company
Syracuse, NY
12.2024 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Managed account-related issues, enhancing customer satisfaction and loyalty.
- Utilized CRM software to track customer interactions and service requests.
- Collaborated with team members to resolve complex customer concerns efficiently.
- Maintained up-to-date knowledge of company policies and procedures for effective support.
- Handled billing inquiries, clarifying charges and payment options for customers.
- Supported training initiatives for new team members, fostering a collaborative environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Mason
City of Syracuse
Syracuse, NY
11.2014 - 12.2024
- Constructed and repaired masonry structures, ensuring compliance with safety standards and building codes.
- Operated a variety of tools, including trowels, chisels, and scaffolding equipment to enhance project efficiency.
- Collaborated with team members to complete projects on schedule while maintaining high-quality workmanship.
- Mentored junior masons, providing guidance on techniques and best practices in masonry work.
- Assisted in training new staff on safe handling of materials and proper tool usage within masonry operations.
- Operated equipment such as forklifts to move bricks and supplies.
- Repaired damaged masonry structures to restore their functionality and appearance without compromising structural integrity or historical value.
- Maintained safety standards throughout projects by diligently following OSHA guidelines and wearing appropriate protective gear.
- Constructed durable masonry structures for long-lasting results using various materials such as brick, stone, and concrete blocks.
- Operated power vibrator to compact materials and create level bases.
- Signaled truck drivers to position truck to facilitate pouring concrete into constrained locations.
Operator
City of Syracuse
Syracuse, NY
11.2014 - 12.2024
- Operated and maintained heavy machinery to ensure efficient city operations.
- Monitored equipment performance, identifying and resolving issues promptly.
- Implemented safety protocols, enhancing workplace safety for all personnel.
- Assisted in training new operators on equipment usage and safety standards.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Worked outside in all weather conditions.
- Operated payloaders, backhoe, excavators, dump trucks, forklifts etc.
Sewer Maintenance Worker
City of Syracuse
Syracuse, NY
11.2014 - 12.2024
- Supervised sewer maintenance and repair operations to ensure efficient wastewater management.
- Collaborated with cross-functional teams to enhance sewer system performance and reliability.
- Implemented safety protocols during sewer inspections, ensuring compliance with regulations and best practices.
- Developed training programs for new staff on equipment operation and emergency response procedures.
- Coordinated emergency response efforts during severe weather events, ensuring rapid restoration of sewer services.
- Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
- Improved sewer performance by cleaning and clearing debris from lines using specialized tools and equipment.
- Safeguarded public health through diligent attention to detail when diagnosing and resolving issues with sewer systems.
Motor Equipment Operator
City of Syracuse
Syracuse, NY
11.2014 - 12.2024
- Operated heavy machinery for road maintenance and construction projects.
- Conducted routine inspections to ensure equipment safety and compliance standards.
- Collaborated with team members to complete projects efficiently and on schedule.
- Trained new operators on equipment handling and safety protocols.
- Operated a recycle/garbage truck picking up recycling for city residents.
Locator
City of Syracuse
Syracuse, NY
11.2014 - 12.2024
- Executed precise utility location services using advanced detection equipment.
- Collaborated with construction teams to ensure safe excavation practices.
- Conducted thorough inspections of utility lines to prevent damage during projects.
- Developed efficient workflows for locating underground utilities, enhancing service delivery.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Education
High School Diploma -
Henninger HS
Syracuse, NY06-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Machine operation
- Equipment operation
- Efficient multitasking
- Valid Driver's license/CDL B
- Heavy equipment operation
- Forklift operation
- Tool operation
- Hand and power tools
- Concrete mixing
- Repair skills
- Construction safety
Timeline
Customer Service Representative
National Grid Usa Service Company
12.2024 - Current
Mason
City of Syracuse
11.2014 - 12.2024
Operator
City of Syracuse
11.2014 - 12.2024
Sewer Maintenance Worker
City of Syracuse
11.2014 - 12.2024
Motor Equipment Operator
City of Syracuse
11.2014 - 12.2024
Locator
City of Syracuse
11.2014 - 12.2024
High School Diploma -
Henninger HS