David Dillon
Dallas
Summary
Proven Equipment Sales Coordinator with a strong focus on customer communication and process improvement. Successfully coordinated sales activities and managed inventory, enhancing customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Equipment Sales Coordinator
Sonny's Car Wash Service of TX
Dallas, TX
12.2023 - 05.2026
- Coordinated sales activities to support team objectives and enhance customer satisfaction.
- Managed inventory and order processing to ensure timely product availability.
- Facilitated communication between sales team and management to streamline operations.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with factory to oversee and manage all order processes.
Parts Specialist
Sonnys Car Wash Services of Tx
Richardson, TX
02.2023 - 12.2023
- Managed parts inventory, ensuring accurate levels for operational efficiency.
- Developed and implemented streamlined processes for parts ordering and distribution.
- Conducted regular audits of inventory systems to maintain accuracy and integrity of data.
- Issued parts to technicians to complete customers' repairs.
- Help customer by telephone and email to answer questions and place orders.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Shipping Lead
Sonny's Direct
Richardson, TX
06.2022 - 02.2023
- Oversaw daily shipping operations, ensuring timely and accurate order fulfillment.
- Managed team of shipping associates, providing training and mentorship for improved performance.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Coordinated logistics with carriers to optimize delivery schedules and reduce costs.
- Developed standard operating procedures for shipping processes, increasing consistency across the team.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Sent booking requests to freight forwarders and generated bills of lading.
- Trained and mentored new team members on best practices for packaging and shipment preparation.
Inside Sales Representative
Scotch Plaid
Dallas, TX
03.2012 - 06.2022
- Cultivated relationships with clients to identify needs and drive product sales.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Plumbing Sales Associate
Home Depot
Dallas, TX
03.2009 - 05.2012
- Assisted customers in selecting plumbing products to meet project needs.
- Educated customers on product features and benefits for informed purchasing decisions.
- Managed inventory levels, ensuring adequate stock of plumbing supplies.
- Collaborated with team members to enhance store merchandising strategies for plumbing section.
Education
Plumbing Apprentice - Plumbing
Job Corp
McKinney, TX02-2009
GED -
Job Corp
McKinney, TX04-2007
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- SAP B1/ECC
- Market research
- Customer service
- Issue resolution
Timeline
Equipment Sales Coordinator
Sonny's Car Wash Service of TX
12.2023 - 05.2026
Parts Specialist
Sonnys Car Wash Services of Tx
02.2023 - 12.2023
Shipping Lead
Sonny's Direct
06.2022 - 02.2023
Inside Sales Representative
Scotch Plaid
03.2012 - 06.2022
Plumbing Sales Associate
Home Depot
03.2009 - 05.2012
Plumbing Apprentice - Plumbing
Job Corp
GED -
Job Corp