Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

David Dixon

MOBILE,Alabama

Summary

Proactive Operations Manager with strong operational oversight and customer service skills. Experienced in optimizing resource allocation and training staff to align with best practices, ensuring high standards of service and compliance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

The Wave Transit
Mobile, AL
03.2024 - Current
  • Manage daily operations to ensure on-time transit service delivery.
  • Coordinate scheduling and routing for optimal resource allocation.
  • Assist in training new staff on operational procedures and safety protocols.
  • Monitor performance metrics to identify areas for improvement.
  • Implement process enhancements to increase operational efficiency.
  • Supervise operations staff and kept employees compliant with company policies and procedures.
  • Develop standard operating procedures to streamline workflows.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyze and reported on key performance metrics to senior management.

Manager of Transportation

The Wave Transit
Mobile, AL
07.2023 - 03.2024

.

  • Conducted performance evaluations of transportation staff, fostering professional development and accountability.
  • Analyzed ridership data to inform strategic decisions and improve transit services based on community needs.
  • Managed a diverse team of drivers, dispatchers, and support staff to efficiently achieve departmental goals.
  • Improved on-time delivery rates by closely monitoring performance metrics and addressing issues promptly.
  • Accurately processed payroll cycles, ensuring smooth, error-free payments on a consistent schedule.

Fixed Route Bus Operator

The Wave Transit
Mobile, AL
11.2020 - 07.2023
  • Operated transit buses safely along designated routes, adhering to schedules and traffic regulations.
  • Assisted passengers with boarding and disembarking, ensuring a positive customer experience.
  • Conducted pre-trip inspections of vehicles to maintain safety and operational readiness.
  • Responded promptly to passenger inquiries, providing accurate information about routes and schedules.

Department Manager

Walmart
Mobile, AL
10.2016 - 11.2020
  • Supervised daily operations to ensure compliance with company policies and standards.
  • Trained and mentored team members to enhance performance and service quality.
  • Implemented process improvements that increased operational efficiency and reduced costs.
  • Managed inventory levels, optimizing stock replenishment processes for availability.
  • Implemented quality assurance measures to improve service consistency and customer satisfaction.

Tour Bus Operator

Open Tours
New York, NY
07.2015 - 08.2016
  • Operated transit buses safely, adhering to traffic regulations and company policies.
  • Assisted passengers with boarding and disembarking, ensuring a comfortable experience.
  • Maintained accurate records of daily routes and passenger counts for operational efficiency.
  • Conducted pre-trip inspections to ensure vehicle safety and functionality prior to routes.

Motorcoach Operator

Greyhound
New York, NY
09.2012 - 07.2015
  • Operated motor coaches safely, ensuring passenger comfort and adherence to schedules.
  • Conducted routine vehicle inspections to maintain safety standards and compliance.
  • Assisted passengers with boarding and luggage handling, providing excellent customer service.
  • Navigated routes efficiently, demonstrating strong knowledge of local and interstate highways.

Education

Associate of Science - Criminal Justice

Delaware Technical Community College
DE
03-2001

High School Diploma -

Boys And Girls H.S.
Brooklyn, NY
06-1999

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Staff management
  • Customer relationship management
  • Workflow optimization
  • Schedule management

Certification

  • Crisis Communication for Transit Managers Certificate - NTI
  • Understanding ADA Certificate - NTI
  • Paratransit Management and Operations Certificate - NTI
  • NTD Courses - NTI
  • Title VI and Public Transportation Courses - NTI
  • FTA Uniform Act courses - NTI

Timeline

Operations Manager

The Wave Transit
03.2024 - Current

Manager of Transportation

The Wave Transit
07.2023 - 03.2024

Fixed Route Bus Operator

The Wave Transit
11.2020 - 07.2023

Department Manager

Walmart
10.2016 - 11.2020

Tour Bus Operator

Open Tours
07.2015 - 08.2016

Motorcoach Operator

Greyhound
09.2012 - 07.2015

Associate of Science - Criminal Justice

Delaware Technical Community College

High School Diploma -

Boys And Girls H.S.