Proactive Operations Manager with strong operational oversight and customer service skills. Experienced in optimizing resource allocation and training staff to align with best practices, ensuring high standards of service and compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
The Wave Transit
Mobile, AL
03.2024 - Current
Manage daily operations to ensure on-time transit service delivery.
Coordinate scheduling and routing for optimal resource allocation.
Assist in training new staff on operational procedures and safety protocols.
Monitor performance metrics to identify areas for improvement.
Implement process enhancements to increase operational efficiency.
Supervise operations staff and kept employees compliant with company policies and procedures.
Develop standard operating procedures to streamline workflows.
Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
Analyze and reported on key performance metrics to senior management.
Manager of Transportation
The Wave Transit
Mobile, AL
07.2023 - 03.2024
.
Conducted performance evaluations of transportation staff, fostering professional development and accountability.
Analyzed ridership data to inform strategic decisions and improve transit services based on community needs.
Managed a diverse team of drivers, dispatchers, and support staff to efficiently achieve departmental goals.
Improved on-time delivery rates by closely monitoring performance metrics and addressing issues promptly.
Accurately processed payroll cycles, ensuring smooth, error-free payments on a consistent schedule.
Fixed Route Bus Operator
The Wave Transit
Mobile, AL
11.2020 - 07.2023
Operated transit buses safely along designated routes, adhering to schedules and traffic regulations.
Assisted passengers with boarding and disembarking, ensuring a positive customer experience.
Conducted pre-trip inspections of vehicles to maintain safety and operational readiness.
Responded promptly to passenger inquiries, providing accurate information about routes and schedules.
Department Manager
Walmart
Mobile, AL
10.2016 - 11.2020
Supervised daily operations to ensure compliance with company policies and standards.
Trained and mentored team members to enhance performance and service quality.
Implemented process improvements that increased operational efficiency and reduced costs.
Managed inventory levels, optimizing stock replenishment processes for availability.
Implemented quality assurance measures to improve service consistency and customer satisfaction.
Tour Bus Operator
Open Tours
New York, NY
07.2015 - 08.2016
Operated transit buses safely, adhering to traffic regulations and company policies.
Assisted passengers with boarding and disembarking, ensuring a comfortable experience.
Maintained accurate records of daily routes and passenger counts for operational efficiency.
Conducted pre-trip inspections to ensure vehicle safety and functionality prior to routes.
Motorcoach Operator
Greyhound
New York, NY
09.2012 - 07.2015
Operated motor coaches safely, ensuring passenger comfort and adherence to schedules.
Conducted routine vehicle inspections to maintain safety standards and compliance.
Assisted passengers with boarding and luggage handling, providing excellent customer service.
Navigated routes efficiently, demonstrating strong knowledge of local and interstate highways.
Education
Associate of Science - Criminal Justice
Delaware Technical Community College
DE
03-2001
High School Diploma -
Boys And Girls H.S.
Brooklyn, NY
06-1999
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Staff management
Customer relationship management
Workflow optimization
Schedule management
Certification
Crisis Communication for Transit Managers Certificate - NTI
Understanding ADA Certificate - NTI
Paratransit Management and Operations Certificate - NTI