David Doerr
Louisville,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably with Wilkinson Builders. Excelled in roles requiring exceptional communication and problem-solving skills, achieving significant improvements. Demonstrated adaptability and teamwork, surpassing completion deadlines in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Associate
Wilkinson Builders
04.2014 - Current
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key subcontractors , facilitating effective communication.
- Maintained a clean, orderly, and safe construction site, careful to not disturb guests and customers
- Delivered materials to the job sites to insure productivity
Sales Associate
T.C.I Tire Center
07.2014 - 03.2016
- Evaluated customers' needs and recommend products and services based on the specific needs and interests of the customer.
- Followed each customer’s ticket through to completion.
- Provided Outstanding Customer Service to every customer.
Sales Associate
Mattresses Unlimited
07.2012 - 06.2014
- Assisted the customer in the selection of a mattress using my knowledge of the proper support and comfort for each individual
- Created sales and or refund invoices in the pos system
- Processed warranty and comfort support exchanges
- Networked to create new clients
Senior Loan Officer
Diversified Mortgages
08.2009 - 07.2012
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Submitted loan applications to underwriter for verification and recommendations.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Skills
- Communication
- Stress management
- Interpersonal skills
- Problem Solving
- Patience
- Time management
- Adaptability
- Team player
Timeline
Sales Associate
T.C.I Tire Center
07.2014 - 03.2016
Associate
Wilkinson Builders
04.2014 - Current
Sales Associate
Mattresses Unlimited
07.2012 - 06.2014
Senior Loan Officer
Diversified Mortgages
08.2009 - 07.2012
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