David Dolph
Wisconsin Rapids
Summary
Results-driven Operations Manager with a proven track record in enhancing operational efficiency, team leadership, and customer satisfaction. Skilled in decision-making, staff training, and logistics coordination to achieve timely and effective outcomes.
Overview
14
14
years of professional experience
Work History
Operations Manager
Maviro Inc
Wisconsin Dells, WI
05.2025 - Current
- Managed daily operations to ensure efficient workflow and productivity standards.
- Coordinated logistics and inventory management for timely product delivery.
- Assisted in implementing process improvements to enhance operational efficiency.
- Developed training materials to onboard new team members effectively.
- Monitored compliance with safety regulations and company policies consistently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Account Manager
Evergreen North America
Wisconsin Rapids, WI
08.2022 - 04.2025
- Managed client accounts, ensuring alignment with business objectives and customer needs.
- Developed and executed comprehensive account strategies to drive revenue growth.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Analyzed market trends to inform strategic planning and account development initiatives.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Project Manager
Evergreen North America
Wisconsin Rapids, WI
03.2019 - 08.2022
- Led cross-functional teams to deliver projects on time and within budget.
- Developed comprehensive project plans ensuring alignment with organizational goals.
- Implemented risk management strategies to mitigate potential project delays.
- Fostered collaborative relationships with clients, vendors, and internal teams for successful project execution.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing work quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Supervisor
Evergreen Industrial Services
Wisconsin Rapids, WI
08.2016 - 03.2019
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on equipment usage and best practices.
- Optimized workflow processes, leading to improved efficiency in service delivery.
- Conducted regular inspections to maintain compliance with industry regulations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Operator
Evergreen Industrial Services
Wisconsin Rapids, WI
10.2014 - 08.2016
- Trained new operators on equipment usage and operational procedures for improved efficiency.
- Conducted routine maintenance checks on equipment to minimize operational disruptions.
- Collaborated with team members to troubleshoot issues and maintain optimal performance levels.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Worked outside in all weather conditions.
Technician
North American Industrial Services Inc.
Wisconsin Rapids, WI
06.2012 - 10.2014
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
High School Diploma -
Nekoosa High School
Nekoosa, WIObtained Class A Cdl -
Fox Valley Technical College
Appleton, WISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
Timeline
Operations Manager
Maviro Inc
05.2025 - Current
Account Manager
Evergreen North America
08.2022 - 04.2025
Project Manager
Evergreen North America
03.2019 - 08.2022
Supervisor
Evergreen Industrial Services
08.2016 - 03.2019
Operator
Evergreen Industrial Services
10.2014 - 08.2016
Technician
North American Industrial Services Inc.
06.2012 - 10.2014
High School Diploma -
Nekoosa High School
Obtained Class A Cdl -
Fox Valley Technical College