David Dominguez
Homestead
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arcia Law Firm
08.2023 - 10.2025
- Responded to client inquiries via email and phone.
- Assisted attorneys in preparing case files, ensuring all documentation met compliance standards.
- Managed scheduling for client consultations, optimizing attorney availability and reducing wait times.
- Facilitated communication between clients and legal teams, fostering a collaborative environment.
- Assisted with invoicing and collections monthly.
Automotive Service Writer
Goodyear
10.2022 - 08.2023
- Assisted customers in identifying automotive service needs and recommending appropriate solutions.
- Processed service orders efficiently using dealership management software to ensure accurate billing.
- Coordinated with technicians to communicate service updates and address customer inquiries promptly.
- Developed detailed estimates for repairs, ensuring transparency and customer satisfaction throughout the service process.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Supported inventory management by restocking merchandise and organizing displays.
- Greeted customers entering store and responded promptly to customer needs.
Cashier Team Lead
Advanced Auto Parts
02.2021 - 10.2022
- Supervised cashier team, ensuring efficient transaction processing and customer service excellence.
- Trained new cashiers on operational procedures and company policies, enhancing team performance.
- Implemented cash handling protocols, reducing discrepancies and improving accuracy in daily reconciliations.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Coordinated scheduling for cashier staff, optimizing coverage during peak hours to enhance service speed.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Advanced Auto Parts
03.2018 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained accurate cash drawer balance through regular reconciliation.
- Demonstrated strong attention to detail while managing cash handling procedures.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Goliath Academy
Miami, FL05-2015
Certification
- Certified Notary Public
- Licensed Fl Realtor - Est. 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Arcia Law Firm
08.2023 - 10.2025
Automotive Service Writer
Goodyear
10.2022 - 08.2023
Cashier Team Lead
Advanced Auto Parts
02.2021 - 10.2022
Cashier
Advanced Auto Parts
03.2018 - 01.2021
High School Diploma -
Goliath Academy