Summary
Overview
Work History
Education
Skills
Timeline
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David Dominiak

Mustang,OK

Summary

Experienced Customer Service Specialist with experience in the insurance industry responding to customer insurance inquiries and assisting with claims. Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and contributing to company success. Articulate, experienced management skills energetic and results-oriented with exemplary passion for developing relationships, mentoring, cultivating partnerships, and growing businesses. Proficient computer and multi-tasking skills and able to function in fast-paced inbound call center environments. Currently residing in Arizona and available immediately for consideration.

Overview

18
18
years of professional experience

Work History

Co-Owner/Outside Sales Representative

California Customs OKC, LLC
09.2016 - 03.2024
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.

Retail Sales/Outside Sales Representative

Auto Accessories Unlimited
07.2012 - 04.2014
  • Responded promptly and answered/resolved customer inquiries, complaints
  • Communicated directly with customers by phone, or electronically
  • Successfully diffuse volatile customer situations
  • Excellent communicator
  • Achieved and exceeded revenue quotas.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Managed over 70 customer calls per day

Assistant Manager

Smileys Tire And Auto
06.2006 - 06.2012
  • Responded promptly and answered/resolved customer inquiries and complaints
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Expertise in investigating, resolving service issues or product problems
  • Commended for initiative, persuasiveness, intense customer focus
  • Able to resolve difficult customer situations by listening , using tact, politeness.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

No Degree - Business Management

Western Oklahoma State University
Altus, OK
05.2008

Skills

  • Strong verbal communication skills
  • Efficient customer service expert
  • Customer Complaint Resolution
  • Active listening skills
  • Problem solver
  • Powerful negotiator, persuasive
  • High energy level
  • Patience
  • Self-motivated, self-starter, self-control
  • Verbal Communication
  • Ability to admit when don't have answer

Timeline

Co-Owner/Outside Sales Representative

California Customs OKC, LLC
09.2016 - 03.2024

Retail Sales/Outside Sales Representative

Auto Accessories Unlimited
07.2012 - 04.2014

Assistant Manager

Smileys Tire And Auto
06.2006 - 06.2012

No Degree - Business Management

Western Oklahoma State University

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David Dominiak