Results-driven Operations Manager with a proven track record in streamlining workflows, enhancing customer service, and leading teams to achieve operational excellence.
Overview
29
29
years of professional experience
Work History
Operations Manager
COC-USA Inc.
Charlotte NC
02.2023 - Current
Streamlined operational workflows to enhance efficiency and reduce turnaround times.
Implemented inventory management systems to optimize stock levels and minimize waste.
Oversaw daily operations, ensuring adherence to company policies and safety standards.
Trained and mentored staff on best practices for operational excellence and productivity.
Sales Engineer
Bush & Wilton
Charlotte NC
02.2001 - 02.2023
Developed technical presentations and demonstrations for clients, showcasing product capabilities and solutions.
Collaborated with cross-functional teams to tailor solutions based on client needs and feedback.
Provided in-depth product training and support to sales teams, enhancing knowledge and sales strategies.
Analyzed market trends to identify opportunities for product enhancements and competitive positioning.
Territory Sales Representative
Fasco Motors
Charlotte NC
12.1998 - 02.2001
Developed and maintained strong relationships with clients to enhance customer satisfaction.
Conducted market analysis to identify potential sales opportunities and trends.
Delivered product presentations to clients, showcasing features and benefits effectively.
Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
Inside Sales Representative
Leeson Motors
Charlotte, NC
10.1997 - 12.1998
Developed and maintained strong customer relationships to drive sales growth.
Utilized CRM software to track leads and manage customer interactions.
Conducted product demonstrations and provided detailed information to clients.
Collaborated with marketing team to create targeted sales campaigns.
Education
Associate of Science - Hospitality And Tourism Management
UNC Greesnboro
Greensboro, NC
02-1994
Skills
Problem-solving
Team leadership
Operations management
Customer service
Timeline
Operations Manager
COC-USA Inc.
02.2023 - Current
Sales Engineer
Bush & Wilton
02.2001 - 02.2023
Territory Sales Representative
Fasco Motors
12.1998 - 02.2001
Inside Sales Representative
Leeson Motors
10.1997 - 12.1998
Associate of Science - Hospitality And Tourism Management