David Downs
King,NC
Summary
Adept at fostering team leadership and excelling in customer service, I significantly enhanced customer satisfaction and operational efficiency at Leonard Outfitters. My expertise in problem-solving and money handling, alongside a proven track record in improving service quality, positions me as a valuable asset to any team, ensuring repeat business and streamlined operations.
Overview
9
9
years of professional experience
Work History
Assistant Manager Product and Installation Special
Leonard Outfitters
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Commercial Parts
Oreillys
04.2018 - 05.2022
- Created, built and maintained professional customer relationships.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
Automotive Technician
Modern Ford
03.2016 - 03.2018
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
Education
High School Diploma -
Watauga High School
Boone NC05.2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Assistant Manager Product and Installation Special
Leonard Outfitters
06.2022 - Current
Commercial Parts
Oreillys
04.2018 - 05.2022
Automotive Technician
Modern Ford
03.2016 - 03.2018
High School Diploma -
Watauga High School
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