David Dulin
Charlotte,NC
Summary
Customer-oriented sales professional with 10+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
Charlotte, NC
02.2021 - Current
- Utilized "At Your Service" to engage customers in conversation and effectively determine needs and requirements.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed day-to-day operations of the store as MOD.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Teller Supervisor
Wells Fargo
Charlotte, NC
02.2016 - 02.2021
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Trainer
UnitedHealth Group
Charlotte, NC
09.2012 - 02.2016
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Education
High School Diploma -
Shawnee High School MCA
Louisville, KY05-2005
Skills
- Retail Operations
- Shift Scheduling
- Issue Resolution
- Attention to Detail
- Team Building and Leadership
Accomplishments
- Q3 2023 Mid-Atlantic Achievers Club Winners
- #1 Rep within Area for 2023
- Top 10 rep within DOS for 2023
- Wells Fargo Regional Recognition for Fraud Prevention
Timeline
Retail Sales Consultant
AT&T Mobility
02.2021 - Current
Teller Supervisor
Wells Fargo
02.2016 - 02.2021
Trainer
UnitedHealth Group
09.2012 - 02.2016
High School Diploma -
Shawnee High School MCA