David English
Tucson,Arizona
Summary
Case Manager with Department of Homeland Security, specializing in crisis intervention and advocacy. Enhanced operational standards and communication for detainees, ensuring regulatory compliance and effective data management. Successfully resolved complex cases while maintaining safety in detention facilities. Dedicated to promoting humane treatment and rights for all individuals.
Experienced correctional officer with a proven track record in maintaining order and safety within correctional facilities. Skilled in defensive tactics and conflict resolution, ensuring effective management of inmate behavior. Demonstrated ability to prevent crime and escapes through vigilant monitoring and enforcement of regulations.
Military air crew officer with extensive experience in flight operations and documented flight hours. Achievements include exceeding mission goals and maintaining high accuracy in challenging conditions. Recognized for exceptional performance and dedication to operational excellence.
Dynamic professional with a proven track record in capturing compelling scenes and images. Utilizes curiosity and innovative techniques to produce original content. Expert in creating candid and distinctive photography that resonates with audiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
Department of Homeland Security
Tucson, Arizona
11.2024 - Current
- Monitored detention conditions through regular visits to address concerns promptly.
- Conducted interviews with detainees to gather insights and file formal complaints.
- Resolved cases on-site or referred them to appropriate resources for further action.
- Supported detainees with limited English proficiency, facilitating effective communication.
- Collaborated with various organizations to enhance operational standards in detention facilities.
- Conducted informational sessions for facility staff to promote best practices.
- Entered cases into OIDO case management system, prioritizing based on urgency.
- Advocated for detainee rights, fostering safe and humane conditions in immigration detention.
Correctional Officer
Bureau Of Prisons
Tucson, Arizona
05.2016 - 11.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Trained new Correctional Officers on safety protocols and techniques for challenging situations.
- Maintained inmate logs and entered data into electronic offender record systems for regulatory compliance.
- Enforced institutional policies to uphold order and security within correctional facility.
- Implemented resident behavior management protocols and drafted incident reports for infractions.
- Supervised prisoners during meals, recreation, work assignments, medical visits, and court appearances.
- Maintained clear communications with facility departments to ensure safe operations.
- Counseled inmates, addressing questions, concerns, and requests effectively.
- Coordinated inmate transportation with law enforcement and court personnel during legal proceedings.
Photojournalist
United States Air National Guard
Tucson, Arizona
08.2015 - 06.2018
- Secured exclusive interviews with key individuals for breaking news and headline stories.
- Conducted research to generate story ideas and identify subjects.
- Communicated with executive producers to coordinate production schedules and facilitate interviews.
- Captured high-quality video, audio, and B-roll for comprehensive news packages.
- Uploaded digital images for editing, archiving, and electronic transmission.
- Ensured accuracy of captions accompanying published content.
- Planned and photographed visual news stories, pitching concepts to editors.
Homeowner Support Specialist
Citi
Tucson, Arizona
11.2013 - 05.2016
- Assisted homeowners in managing mortgage accounts and resolving delinquent accounts.
- Reviewed financial statements to analyze debt ratios and evaluate payment records for workout programs.
- Educated borrowers on alternative payment options to bring loans current and avoid foreclosure.
- Recommended loss mitigation solutions, including referrals and feasibility analyses for short sales or repayment plans.
- Contacted delinquent borrowers to update application data and secure current financial information.
- Facilitated communication between clients and advisors, ensuring accurate account updates.
- Ensured completion of servicing documents in accordance with policies and regulations.
- Scheduled appointments and coordinated communication between specialists and clients.
Ophthalmic Technician
United States Air Force
Tucson, Arizona
07.2012 - 08.2015
- Executed various diagnostic tests including OCT, visual fields, and fundus photography.
- Applied prescribed eye drops and medications as directed by ophthalmologists.
- Assisted ophthalmologists during patient examinations and surgical procedures.
- Obtained and documented patient medical histories while operating ophthalmic equipment.
- Enhanced clinic efficiency and record accuracy by utilizing electronic medical records systems.
- Maintained, cleaned, and sterilized ophthalmic instruments according to established protocols.
- Conducted detailed patient histories, encompassing visual acuity, lensometry, and keratometry measurements.
Crew Chief
United States Air Force
Tucson, Arizona
05.2007 - 05.2012
- Executed functions of flight chief, production superintendent, expediter, and crew chief to ensure operational readiness.
- Advised technicians and supervisors on aircraft maintenance, servicing, and inspection challenges.
- Reviewed maintenance forms and aircraft records for accuracy in documentation.
- Interpreted maintenance procedures and policies for aircraft repair and equipment operations.
- Inspected components for clearances, tolerances, installation quality, and functionality.
- Operated powered and non-powered ground support equipment to facilitate operations.
- Coordinated maintenance plans and schedules to meet operational commitments.
- Troubleshot and maintained aircraft structures, systems, components, and related equipment.
Education
Master of Arts - Professional Writing And Editing
Slippery Rock University of Pennsylvania
Slippery Rock, PA05-2007
Bachelor of Arts - Professional Writing And Editing
Youngstown State University
Youngstown, OH05-2004
Skills
- Case management and advocacy
- Regulatory compliance
- Crisis intervention
- Data entry and resource referral
- Technical troubleshooting
- Record keeping
- Team leadership
Affiliations
- Transformational Leadership Training (Accepted and starting April 6-10 2020)
- Manager of Disability Employment Program 3 years
Accomplishments
- Blue Key National Honor Society
Certification
- CompTIA Security + Certification 01/11/2011
References
References available upon request.
Timeline
Case Manager
Department of Homeland Security
11.2024 - Current
Correctional Officer
Bureau Of Prisons
05.2016 - 11.2024
Photojournalist
United States Air National Guard
08.2015 - 06.2018
Homeowner Support Specialist
Citi
11.2013 - 05.2016
Ophthalmic Technician
United States Air Force
07.2012 - 08.2015
Crew Chief
United States Air Force
05.2007 - 05.2012
Master of Arts - Professional Writing And Editing
Slippery Rock University of Pennsylvania
Bachelor of Arts - Professional Writing And Editing
Youngstown State University
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