David Ferdinand
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate about effectively ensuring that the team I will be apart will collaboratively work together to achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Miami Beach, FL
07.2022 - Current
- Followed all company policies and procedures to deliver a world class service to all customers.
- Recommended and presented different products/devices based on customers needs and passion points to deliver a seamless experience
- Created and built excitement around all of Apple products into customers hands to stay informed and inspired.
- Ensuring a great customer experience, identifying customer needs, maintaining personal relationships with customers ,
recommending products, enriching lives and working collaboratively as a team to meet business needs overall as a store.
Case Manager Intern
Bethune Cookman University
Daytona Beach, FL
01.2022 - 05.2022
- Recorded case dispositions, conducted formal hearings, help arranged sanctions to prevent further misconduct activities happening on University grounds.
- Interacted with students by phone, email, or in-person to provide upcoming hearing dates, upcoming sanctions, assisted with documentation uploads to use against different cases
- Sorted and organized files, spreadsheets, and reports.
Technician
Iphone Factory
Biscayne, FL
06.2015 - 08.2018
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Properly performed repairs on different devices to ensure that they work like new to its original form of settings
- Tracked and recorded service parts and labor costs related to each repair to set proper expectations for custumers.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Technician
Liberty Wireless
Miami, FL
11.2019 - 01.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Properly performed repairs on different devices to ensure that they work like new to its original form of settings
- Tracked and recorded service parts and labor costs related to each repair to set proper expectations for custumers.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Education
Bachelor of Science - Criminal Justice
Bethune Cookman University
Daytona Beach, FL05.2022
High School Diploma -
Booker T. Washington Senior High School
Miami, FL06.2018
Skills
- Time Management
- Leadership Experience
- Teamwork
- Multitasking
- Customer Service
- Collaboration
- Creativity
Affiliations
National Associations of Blacks In Criminal Justice (NABCJ)
Certification
Social and Behavioral Responsible Conduct of Research
Languages
English
Spanish
Creole
Timeline
Specialist
Apple
07.2022 - Current
Case Manager Intern
Bethune Cookman University
01.2022 - 05.2022
Technician
Liberty Wireless
11.2019 - 01.2020
Technician
Iphone Factory
06.2015 - 08.2018
Bachelor of Science - Criminal Justice
Bethune Cookman University
High School Diploma -
Booker T. Washington Senior High School