Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Interests
Timeline
Generic

David Ferdinand

Miami

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate about effectively ensuring that the team will take part of working collaboratively to achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Specialist

Apple
07.2022 - Current
  • Followed all company policies and procedures to deliver a world class service to all customers.
  • Recommended and presented different products/devices based on customers needs and passion points to deliver a seamless experience
  • Created and built excitement around all of Apple products into customers hands to stay informed and inspired.
  • Ensuring great customer experience, identifying customer needs, maintaining personal relationships with customers ,
    recommending products, enriching lives and working collaboratively as a team to meet business needs overall as a store.

Case Manager Intern

Bethune Cookman University
01.2022 - 05.2022
  • Recorded case dispositions, conducted formal hearings, helped arranged the necessary sanctions given to students to prevent further disciplinary actions taking place on University grounds.
  • Interacted with students by phone, email, or in-person to provide upcoming hearing dates, upcoming sanctions, assisted students with documentation uploads per case load.
  • Sorted and organized files, spreadsheets, and reports.

Technician

Liberty Wireless
11.2019 - 01.2020
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Properly performed repairs on different devices to ensure that they work like new to its original form of settings
  • Tracked and recorded service parts and labor costs related to each repair to set proper expectations for custumers.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Technician

Iphone Factory
06.2015 - 08.2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Properly performed repairs on different devices to ensure that they work like new to its original form of settings
  • Tracked and recorded service parts and labor costs related to each repair to set proper expectations for customers.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Education

Bachelor of Science - Criminal Justice

Bethune Cookman University

High School Diploma -

Booker T. Washington Senior High School

Skills

  • Time Management
  • Teamwork
  • Multitasking
  • Customer Service
  • Collaboration
  • Creativity
  • Technical communication

Affiliations

National Associations of Blacks In Criminal Justice (NABCJ)

Certification

Social and Behavioral Responsible Conduct of Research

Languages

Fluent English
Basic/ Beginner Spanish
Fluent Creole

Interests

Apple Visuals Team: Maintaining visual standards and ensuring that the store and devices in the store is functioning properly so daily incoming customers can interact with them Support with overnight resets to ensure all supported devices are in proper functions for store operations

Timeline

Specialist

Apple
07.2022 - Current

Case Manager Intern

Bethune Cookman University
01.2022 - 05.2022

Technician

Liberty Wireless
11.2019 - 01.2020

Technician

Iphone Factory
06.2015 - 08.2018

High School Diploma -

Booker T. Washington Senior High School

Bachelor of Science - Criminal Justice

Bethune Cookman University

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David Ferdinand