Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Additional Information
Generic

David Fernandez

Hollywood,USA

Summary

Highly motivated with a strong background in customer service. Track record of exceeding expectations and building strong relationships. Skilled in identifying customer needs, providing exceptional product knowledge, and delivering outstanding service. Excellent communication and interpersonal skills, with the ability to effectively collaborate with teams. Strong problem-solving abilities and a proactive approach to overcoming challenges. Willing to relocate: Anywhere

Transitioning from high-paced customer service environment, leveraging skills in managing high call volumes and resolving customer inquiries efficiently. Developed expertise in communication, problem-solving, and time management within call center context. Seeking to apply these transferable skills in new field, contributing to collaborative and results-driven team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Receptionist

CCG OF SOUTH FLORIDA
Coral Springs, FL
03.2026 - Current
  • Picking up calls from patients
  • Greeting and scheduling patients appointments
  • Calling in patients to schedule appointments
  • Faxing documents to different offices
  • Working with providers and their schedules
  • 40hrs per week

Customer Service Rep

Frontier Airlines
Fort Lauderdale, FL
11.2025 - Current
  • Managed flights to on time departures
  • Helped with services like baggage claim and drop
  • Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
  • Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
  • 50hrs per week

Assistant Manager

JD Sports | Finish Line
Miramar, FL
08.2023 - 09.2025
  • In finish line I take care of customers needs if that’s helping them pick out shoes or helping them find different accessories
  • I would make sure that the back stock room is well organized and ordered correctly to where it’s easy to find the shoes
  • I also dealt with online fulfillments for the store
  • Managed employes
  • Took care of stock
  • 35hrs per week

Best Buy Sales Associate

Best Buy
Miramar, FL
09.2023 - 01.2024
  • At Best Buy I would mostly be dealing with sales if that’s in mobile, computers, home theater, or home and appliances I would take care of customers needs
  • I would also take care of customer service that had me doing curbside orders, online pickups and returns
  • 25hrs per week

Education

Air Traffic Control (AA) -

Miramar, FL
04.2026

High School Education - undefined

Somerset Central Miramar
Miramar, FL
06.2023

Associate of Arts - Aviation Admnistration ATC

Broward College
Fort Lauderdale, FL
07.2026

Skills

  • Customer relationship building
  • Office supply management
  • Aviation
  • Upselling
  • Organizational skills
  • Computer operation
  • Cashiering
  • Filing
  • Microsoft Word
  • Personal assistant experience
  • Sales promotion
  • Communication skills
  • Basic math
  • Customer service
  • English
  • Team management
  • Supervising experience
  • Sales
  • Microsoft Office
  • Complaint handling
  • Google Calendar
  • Phone etiquette
  • Quality assurance
  • Bilingual
  • Resourcefulness
  • Computer skills
  • Cash handling
  • Windows
  • MacOS
  • Stocking
  • Google Workspace
  • Administrative experience
  • Hospitality
  • Leadership
  • Attention to detail
  • Microsoft Outlook Calendar
  • Warehouse experience
  • Medical scheduling
  • Written communication
  • POS
  • Typing
  • Microsoft Excel
  • Phone answering
  • Spanish
  • Team cooperation
  • Time management
  • Product demos
  • Front desk
  • Cash register
  • Guest services
  • Retail math
  • Microsoft office
  • Conflict resolution
  • Appointment scheduling

Certification

Driver's License

Languages

Bilingual
Spanish
Spanish and English - Fluent
English

Timeline

Call Center Receptionist

CCG OF SOUTH FLORIDA
03.2026 - Current

Customer Service Rep

Frontier Airlines
11.2025 - Current

Best Buy Sales Associate

Best Buy
09.2023 - 01.2024

Assistant Manager

JD Sports | Finish Line
08.2023 - 09.2025

High School Education - undefined

Somerset Central Miramar

Air Traffic Control (AA) -

Associate of Arts - Aviation Admnistration ATC

Broward College

Additional Information

Authorized to work in the US for any employer