Valeria Ceron
Los Angeles,CA
Summary
Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care. Experience delivering excellent customer service. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Call Center Receptionist
Cal Dental Group
03.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered the phone to make appointments, confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Dental Assistant
Cal Dental Group
03.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Exposed, developed and mounted dental x-rays.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, root canal treatment, implants, casts and impressions.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Cashier
Westwood Taco Shop 26 Inc
10.2021 - 03.2023
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved guest and employee complaints to maintain complete customer satisfaction.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Nursing
Santa Monica College
Santa Monica, CA07.2026
Skills
- Health and Safety Practices
- Equipment and Instrument Sterilization
- Radiography Safety
- Chair Side Assistance
- Dental Staff Assistance
- Customer Service
- Visitor and Customer Relations
Languages
Spanish
Full Professional
Timeline
Call Center Receptionist
Cal Dental Group
03.2023 - Current
Dental Assistant
Cal Dental Group
03.2023 - Current
Cashier
Westwood Taco Shop 26 Inc
10.2021 - 03.2023
No Degree - Nursing
Santa Monica College
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