David Flores
Posen,IL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
Chicago Heights, IL
05.2022 - 04.2023
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Assistant Store Manager
FedEx Office
Chicago, IL
06.2012 - 05.2022
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
GED -
Southern Illinois University Carbondale
Carbondale, IL12-2005
Skills
- Stock management
- Store Organization
- Operations Oversight
- Team Management
- Customer Relations
- Cost Control
Timeline
Assistant Store Manager
O'Reilly Auto Parts
05.2022 - 04.2023
Assistant Store Manager
FedEx Office
06.2012 - 05.2022
GED -
Southern Illinois University Carbondale