David Floyd
Chicago,IL
Summary
Dynamic Sales Specialist with proven success at Floor Decor, excelling in relationship building and upselling. Achieved sales targets through strategic analysis and exceptional customer service. Skilled in inventory coordination and team collaboration, fostering strong client relationships that drive repeat business and enhance overall satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Specialist
Floor Decor Carpet One
Chicago, IL
10.2022 - Current
- Assisted customers with product inquiries and recommendations to enhance satisfaction.
- Supported sales team in maintaining accurate inventory records and product displays.
- Conducted market research to identify potential customers and trends.
- Collaborated with colleagues to develop promotional strategies for new products.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Associate
Walgreens
2 E Roosevelt Chicago Illinois
04.2020 - 12.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote sales and improve product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Collaborated with team members to achieve store sales targets and improve customer satisfaction.
Pharmacy Technician
Walgreens
Chicago
04.2020 - 12.2020
- Processed prescription orders efficiently, ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing medications and counseling patients on usage and side effects.
- Managed inventory levels, conducting regular audits to maintain optimal stock of pharmaceuticals.
- Trained new technicians on operational procedures, enhancing team productivity and service quality.
Education
Urban Prep Bronzeville
Chicago, ILSkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Sales expertise
- Sales presentations
- Cash handling
- Sales training
- Relationship selling
- Inventory maintenance
- Closing techniques
- Influencing skills
- FLUENT IN LANGUAGE
- Sales strategy development
- Staff education and training
- Inventory coordination
- Competitor analysis
- Strategic analysis
- Client service
- Product and service sales
- Time management
- Heavy lifting
- Hardware skills
- Flooring installation skills
- Creativity
- Multitasking
- Leadership
- Problem solving!
Certification
Forklift
Languages
Spanish
Limited Working
Timeline
Sales Specialist
Floor Decor Carpet One
10.2022 - Current
Sales Associate
Walgreens
04.2020 - 12.2020
Pharmacy Technician
Walgreens
04.2020 - 12.2020
Urban Prep Bronzeville