DAVID FRANCO
Van Horn,TX
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contractor
JAG Construction
09.2022 - Current
- Stocked shelves and loaded orders to prepare deliveries.
- Quickly, accurately and efficiently addressed and resolved questions/concerns
- Assisted with sorting and organizing stockroom items.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Maintained tidy and clean work areas to promote optimal productivity and safety standard.
- Rotated dry stock and food items following FIFO warehouse management method and fronted merchandise for appealing display.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Completed weekly inventory counts of refrigerated and frozen merchandise.
- Utilized weekly inventory counts to ensure more accurate forecast of new product procurements.
- Worked flexible business hours in support of Blue Origin launch activities.
- Operated within policies and procedures set forth by my employer and our contracting employer.
- Performed HVAC maintenance on Ice Machines, preventing any mold or calcium build up to assure machines are working properly at all times.
- Performed daily and monthly maintenance on Fountain Machines, preventing any syrup or mold build up, and keeping the syrups for the sodas stocked at all times.
Assistant Manager
McDonalds
12.2016 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Roustabout Hand
John E. Meador
01.2015 - 12.2016
- Repaired surface machinery and performed period equipment inspections
- Assisted roughnecks with tasks and supplied equipment
- Offloaded and loaded crane load and assisted crane operator
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently
- Performed manual operating and maintenance duties in compliance with company quality standards
Machine Operator
Lobos Construction
10.2014 - 01.2015
- Operated machining equipment safely with team of operators
- Complied with company and OSHA safety rules and regulations
- Set up and ran machinery to produce exceptional products for industrial needs
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Updated daily production logs and informed management of production incidents or non-conformance issues
Education
Bachelor of Arts - Criminal Justice
New Mexico State University
Las Cruces, NMHigh School Diploma -
Sierra Blanca I.S.D.
Sierra Blanca, TX05.2009
Skills
- Customer Service
- Communication
- Teamwork
- Recruiting and Interviewing
- Leading team members
- Executive calendars
- Managing operations and efficiency
- Performance tracking and evaluations
- Employee coaching and motivation
- Prioritization of tasks
- Ensuring adequate staff scheduled for shift coverage
- Overseeing Employees
- Complied with and operated under company processes for store opening/closing
- Troubleshoot Service Issues
- Preparing Job Sites
Accomplishments
- Supervised team of 75 staff members
- Addressed and resolved product issues through consumer testing
- Achieved proper staffing by introducing Microsoft Excel for scheduling tasks
Certification
- Hamburger University
- Developing the Leader in Me
- Leadership Transition
- OTP1
- OTP 2
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Contractor
JAG Construction
09.2022 - Current
Assistant Manager
McDonalds
12.2016 - 08.2022
Roustabout Hand
John E. Meador
01.2015 - 12.2016
Machine Operator
Lobos Construction
10.2014 - 01.2015
Bachelor of Arts - Criminal Justice
New Mexico State University
High School Diploma -
Sierra Blanca I.S.D.