Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
David Gaines

David Gaines

Clermont

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Morgan Auto Group
Clermont, FL
03.2024 - Current
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

Service Consultant

Morgan Auto Group
Clermont, FL
09.2021 - Current
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.

Service Consultant

Fields Auto Group
Jacksonville, FL
05.2020 - 09.2021
  • Provided Mercedes Benz of Jacksonville customers with excellent service for their maintenance and auto repairs

Service Consultant

Hanania Auto Group
Jacksonville, FL
11.2019 - 03.2020
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.

Service Consultant

Asbury Auto Group
Jacksonville, FL
03.2016 - 11.2019
  • Provided excellent customer service to customers with automotive maintenance concerns

Service Consultant

Fields Auto Group
Jacksonville, FL
09.2013 - 03.2016
  • Provided Mercedes Benz of Jacksonville customers with excellent service for their maintenance and auto repairs

Education

Graduate - High School

South Lake High School
Groveland, FL
01.2002

Investment Certification - undefined

01.2009

Skills

  • Fixed Operations (15 years)
  • Variable (3 years)
  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • CDK
  • ERA - IGNITE (Reynolds)

Certification

  • Service Advisor
  • General Maintenance
  • Brakes
  • Suspension

Timeline

Service Manager

Morgan Auto Group
03.2024 - Current

Service Consultant

Morgan Auto Group
09.2021 - Current

Service Consultant

Fields Auto Group
05.2020 - 09.2021

Service Consultant

Hanania Auto Group
11.2019 - 03.2020

Service Consultant

Asbury Auto Group
03.2016 - 11.2019

Service Consultant

Fields Auto Group
09.2013 - 03.2016

Investment Certification - undefined

Graduate - High School

South Lake High School