David Gaines
Clermont
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Morgan Auto Group
03.2024 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Service Consultant
Morgan Auto Group
09.2021 - Current
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Service Consultant
Fields Auto Group
05.2020 - 09.2021
- Provided Mercedes Benz of Jacksonville customers with excellent service for their maintenance and auto repairs
Service Consultant
Hanania Auto Group
11.2019 - 03.2020
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
Service Consultant
Asbury Auto Group
03.2016 - 11.2019
- Provided excellent customer service to customers with automotive maintenance concerns
Service Consultant
Fields Auto Group
09.2013 - 03.2016
- Provided Mercedes Benz of Jacksonville customers with excellent service for their maintenance and auto repairs
Education
Graduate - High School
South Lake High School
Groveland, FL01.2002
Investment Certification - undefined
01.2009
Skills
- Fixed Operations (15 years)
- Variable (3 years)
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- CDK
- ERA - IGNITE (Reynolds)
Certification
- Service Advisor
- General Maintenance
- Brakes
- Suspension
Timeline
Service Manager
Morgan Auto Group
03.2024 - Current
Service Consultant
Morgan Auto Group
09.2021 - Current
Service Consultant
Fields Auto Group
05.2020 - 09.2021
Service Consultant
Hanania Auto Group
11.2019 - 03.2020
Service Consultant
Asbury Auto Group
03.2016 - 11.2019
Service Consultant
Fields Auto Group
09.2013 - 03.2016
Investment Certification - undefined
Graduate - High School
South Lake High School
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