Ashley Rodriguez
McAllen,TX
Summary
Dynamic professional with a proven track record at Pena Engineering, excelling in customer service and office administration. Demonstrated ability to handle confidential information and streamline processes, enhancing customer satisfaction and operational efficiency. Skilled in document preparation and digital file management, with a commitment to accuracy and timely project completion.
Overview
3
3
years of professional experience
Work History
Secretary
Pena Engineering
10.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Online Shopper
Walmart
01.2022 - 09.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined order processing for faster delivery times and increased customer satisfaction.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma -
McAllen High School
McAllen05-2010
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- File Management
- Document Preparation
- Sales Support
- Confidentiality understanding
- Spreadsheet Management
- Managing purchasing activities
- Digital File Management
- Payment posting
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Secretary
Pena Engineering
10.2023 - Current
Online Shopper
Walmart
01.2022 - 09.2023
High School Diploma -
McAllen High School