Dynamic professional with expertise in customer service and team leadership. Proven ability to enhance customer engagement and operational efficiency through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Cottage Inn Pizza
Farmington, MI
01.2026 - Current
Assisted in daily operations, handling customer inquiries and ensuring timely service delivery.
Supported staff training initiatives to enhance team performance and operational efficiency.
Executed inventory management tasks, tracking stock levels and placing orders as needed.
Collaborated with management to implement promotional strategies, increasing customer engagement.
Millwork Sales Specialist
Home Depot
Howell, MI
08.2025 - 12.2026
Assisted customers with millwork product selection and recommendations.
Demonstrated product features and benefits to enhance customer understanding.
Collaborated with team to maintain optimal inventory levels of millwork products.
Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
Assistant Department Manager
Menards
Wixom, MI
03.2022 - 07.2025
Assisted in training new team members on product knowledge and customer service techniques.
Coordinated inventory management processes to ensure optimal stock levels and reduce discrepancies.
Implemented sales strategies that enhanced customer engagement and improved overall department performance.
Analyzed sales trends to provide insights for merchandising decisions and promotional planning.
General Manager
Cottage Inn Pizza
Commerce, MI
05.2013 - 03.2022
Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
Developed and implemented training programs for staff to enhance service quality.
Analyzed sales data to identify trends and optimize menu offerings.
Managed inventory and supply chain processes to reduce costs and waste.
Laborer
JDS Restoration
Howell, MI
07.2012 - 01.2013
Operated various tools and equipment for restoration projects, ensuring adherence to safety protocols.
Assisted in debris removal and site cleanup, maintaining organized work environments.
Collaborated with team members to execute restoration tasks efficiently and effectively.
Conducted inspections of work areas, identifying hazards and implementing corrective measures.