David Geier
Lancaster,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to quality training, with morale-building abilities to enhance employee engagement and boost performance.
A full-time student at Columbus State Community college pursuing an Associates of Science in Computer Science and Engineering services, serving as a supplemental instructor for mathematics.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kroger
04.2018 - Current
- Provided money services for customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the Kroger websites and apps, improving overall user experience.
- Developed strong product knowledge to provide efficient service and informed recommendations.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Cross-trained and backed up other customer service managers.
- Managed front-end operations to ensure timely completion of daily tasks.
Education
Associate of Arts - Computer And Information Sciences
Columbus State Community College
Columbus, OH12.2024
Skills
- Customer Service
- Product Knowledge
- Account Updating
- Money Handling Abilities
- Critical Thinking
- Staff Training
- Team Building
- Effective Communication
Timeline
Customer Service Representative
Kroger
04.2018 - Current
Associate of Arts - Computer And Information Sciences
Columbus State Community College