Oversaw loan processing and ensured timely approvals for customers.
Fostered relationships with clients to promote financial products and services.
Conducted regular team meetings to communicate goals and updates effectively.
Branch Manager
Mariner Finance
Columbia , SC
07.2024 - 01.2025
Reviewed loan applications to ensure accuracy and compliance with regulations.
Developed and implemented financial strategies to maximize profits and reduce costs.
Managed daily branch operations and ensured compliance with company policies.
Trained and supervised staff to enhance branch performance.
General Manager
TMX Finance Family of Companies
Orangeburg, SC
08.2023 - 07.2024
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Mortgage Banker
LeaderOne financial
Columbia, SC
06.2022 - 08.2023
Put together and executed loan documents.
Met with new clients and completed pre-qualification procedures.
Built positive relationships with realtors to produce client referrals.
Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Complied applications and paperwork and double-checked for accuracy.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Managed staff scheduling, hiring and training processes.
Reviewed loan applications to ensure accuracy and compliance with regulations.
Developed strategies to increase customer satisfaction and loyalty.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Mortgage Loan Officer/ Branch Manager
Cherry Creek Mortgage
Columbia, SC
01.2021 - 06.2022
Developed and maintained relationships with local real estate agents.
Approved loans that met specifications.
Monitored loan serving agreements and loan covenants to ensure compliance.
Spent ample time with each applicant to break down complex information into terms that are easy to understand.
Counseled clients on home purchasing and loan process as well as on industry topics.
Branch Manager
First Heritage Credit
West Columbia , SC
04.2017 - 12.2020
Outside sales of loan products to vendors and their clients.
Inside sales of loan products to existing customers and referred customers.
Ensure goals of insurance products are being met for the team.
Daily management and training of office staff.
Achieved growth goals to allow the branch to increase revenue.
Loan origination, Underwriting and processing of all loans.
Oversee collections of all past due accounts to achieve charge off budget.
District Manager
Southern Management Corporation
Greenville, SC
03.2016 - 04.2017
Supervised 8 branches and approximately 35 employees
Trained and motivated managers and staff to achieve company goals and budgets.
Ensured that all branch personnel followed company policy, state and federal laws, and reached their goals and branch budgets to achieve satisfactory profit.
Branch Manager
World Acceptance Corporation
West Columbia, SC
08.2001 - 03.2016
Complete all required reports in and accurate and timely manner
Expense management
Daily management and training of office staff.
Manage all areas of operations, which include profit, gross ledger gain, delinquency, bad debt, slow file, and account gain.
Performed daily maintenance of loan applicant database.
Maximized branch revenue by optimizing daily operations.
Loan Officer (As Needed)
Maverick Mortgage
, TX
11.2005 - 03.2008
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Performed daily maintenance of loan applicant database.
Provided expert financial advice on mortgage and both educational and personal loans.