Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DAVID GERSON

Lake Mary,FL

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Outback
Orlando, FL
07.2024 - Current
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved customer complaints effectively, ensuring satisfaction and repeat business.

Shift Lead

TopGolf
Lake Mary, FL
05.2022 - Current
  • Completed 50 performance evaluations to identify areas of opportunity and develop improvement strategies for new hires.
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures.

Server Assistant

TopGolf
Lake Mary, FL
04.2021 - Current
  • Regularly worked events equaling up to 1,000 patrons at a time.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Assisted servers in delivering food and beverages promptly and accurately.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.

Barback

TopGolf
Lake Mary, FL
10.2023 - 12.2025
  • Gained proficiency in operating point-of-sale (POS) systems to ensure accurate order entry and minimize discrepancies at the end of the shift.
  • Maintained strict adherence to local alcohol laws regarding identification, checks, and responsible service practices for guest safety.
  • Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining a consistent quality of service across shifts.

Education

Bachelors - Hospitality Management

University of Central Florida
Orlando, FL
05-2025

Skills

  • Time Management
  • Organizational Skills
  • Flexibility and Adaptability
  • Exceptional customer service
  • Strong work ethic
  • Check payment processing
  • POS operation
  • Responsible beverage service
  • Excellent communication
  • Reliability
  • Cash handling
  • Guest engagement
  • Team leadership

Certification

  • Responsible Alcohol Service (TIPS) March 9, 2024
  • Food Handler (ServSafe) Training - January 29, 2024

Timeline

Server

Outback
07.2024 - Current

Barback

TopGolf
10.2023 - 12.2025

Shift Lead

TopGolf
05.2022 - Current

Server Assistant

TopGolf
04.2021 - Current

Bachelors - Hospitality Management

University of Central Florida