David Gilmore

• Conducted weekly inventory of supplies, equipment, and food items.
• Monitored staff performance to ensure quality standards were met.
• Assigned tasks to team members based on their strengths and skill sets.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of daily transactions and deposits.
• Coordinated with other departments to ensure smooth workflow between shifts.
• Communicated clearly with employees regarding job duties, expectations, and policies.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Collaborated with management to plan special events or promotions.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Identified areas of improvement within the department and implemented necessary changes.

• Maintained consistent daily operations by establishing procedures and monitoring team performance.
• Oversaw team of 8 to 14 associates expertly handling hospitality work.
• Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
• Collaborated with other managers to deliver consistent leadership across teams.
• Oversaw nightly duties in terms of cleanliness and inventory to prepare for morning management.
• Handled and documented daily cash earnings for the store.
• Documented all lose of inventories for the business both daily and weekly.

• With five years of service experience, working as a people's manager put my skills of compassion, communication, and empathy into practical uses for both customers and employees.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Spoke at management meetings to set goals for employees, clarify misunderstandings between coworkers, and producing fair solutions for employee issues.
• Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity, and team success.

After moving to Minnesota and starting off as  a crew member, I quickly rose to shift manager, a position in which a learned a lot on shift management, delegating responsibility, running a shift, promoting positive customer relations and positive work environments.

Applying my skills from previous work experience-diligence, multi-tasking, communication, and positive service- within my first month or so of working, management began prepping me to become an MIT (Manager In Training). With this came to the opportunity to broaden my skill range as I gained skills such as kitchen protocol, food safety, customers service skills, closing store protocols, and bringing a positive attitude to a work environment.

Responsibilities included; cleaning, multi-tasking, customer services, taking the money and giving correct change, and taking orders.

In this particular fast pace job, I quickly learned how to work efficiently and quickly while always giving my attention to the customer and helping them to the best of my ability