Lanessa Lloyd
Jonesboro,GA
Summary
Dynamic Shift Supervisor with experience in managing daily operations in fast-paced environments. Expert in training teams and optimizing schedules to ensure high-quality service and workplace safety. Committed to enhancing operational efficiency and guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Corner Bakery Cafe
Buckhead, GA
11.2023 - Current
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored staff on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented training programs that improved team performance and service speed.
- Coordinated staff schedules to optimize labor costs while maintaining service standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health regulations.
- Analyzed workflow processes to identify improvement opportunities, streamlining operations for better efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Retail Sales Associate
Bargain Hunt
Griffin, GA
08.2020 - 09.2020
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of shelves.
- Operated point-of-sale systems, processing transactions accurately and handling cash responsibly.
- Maintained a clean and organized sales floor, enhancing the shopping experience for customers.
Crew Member
Burger King
Griffin, GA
06.2020 - 08.2020
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
Packing Associate
Ready Pac
Jackson, Ga
03.2020 - 06.2020
- Operated packaging machinery to ensure efficient production and adherence to safety protocols.
- Conducted quality inspections to verify product integrity and compliance with standards.
- Collaborated with team members to streamline packing processes and reduce waste.
- Maintained accurate inventory records through systematic tracking and reporting.
Deli Clerk
Meijers
Benton Harbor, MI
09.2018 - 01.2020
- Provided exceptional customer service while assisting with product selection and inquiries.
- Maintained cleanliness and organization of deli displays to enhance product presentation.
- Operated slicers, scales, and packaging equipment to fulfill customer orders efficiently.
- Managed inventory levels by monitoring stock and placing timely replenishment orders.
Crew Member
Five Guys
Saint Joseph, MI
09.2018 - 12.2018
- Collaborated with team members to ensure timely food preparation and order fulfillment during peak hours.
- Monitored inventory levels, reporting shortages to management for restocking purposes.
- Implemented suggestions for improving workflow efficiency, enhancing overall service speed.
- Resolved customer complaints promptly, maintaining positive dining experience and brand image.
Shift Manager
IHOP
Benton Harbor, MI
07.2017 - 05.2018
- Supervised daily operations, ensuring seamless service delivery and team collaboration.
- Trained staff on menu knowledge and customer service standards to enhance guest satisfaction.
- Managed inventory controls, reducing waste through effective stock management practices.
- Implemented operational protocols to improve efficiency during peak hours, enhancing workflow.
Crew Member
Subway
Benton Harbor, MI
03.2017 - 04.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Five Guys
Saint Joseph, MI
08.2016 - 02.2017
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Atlanta Technical College
Atlanta, GA12-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Safety awareness
- Schedule management
- People-Oriented
- Highly organized
- Self-Starter and fast learner
- Excellent Communication Skills
- Able to multi-task
- Problem solver
- Strategic planning
- Document management
- Financial management
- Labor and food cost control
Certification
- Certified Food Handler Training , ServSafe - 8/16/2023- Current
- Certified Food Protection Manager Certification (ServSafe), ANSI - 2/11/2025- Current
Timeline
Shift Supervisor
Corner Bakery Cafe
11.2023 - Current
Retail Sales Associate
Bargain Hunt
08.2020 - 09.2020
Crew Member
Burger King
06.2020 - 08.2020
Packing Associate
Ready Pac
03.2020 - 06.2020
Deli Clerk
Meijers
09.2018 - 01.2020
Crew Member
Five Guys
09.2018 - 12.2018
Shift Manager
IHOP
07.2017 - 05.2018
Crew Member
Subway
03.2017 - 04.2017
Crew Member
Five Guys
08.2016 - 02.2017
High School Diploma -
Atlanta Technical College