David Gomez
Charlotte,NC
Summary
Proven team member with a track record of enhancing customer satisfaction at McDonald's by adeptly handling service complaints and streamlining the ordering process. Skilled in safe food handling and sales expertise, I excel in fast-paced environments, boosting efficiency and productivity by over 20%. Demonstrates strong communication and problem-solving abilities, ensuring top-notch customer service.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Charlotte, NC
04.2022 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Resolved customer complaints in a professional manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Wiped down tables and equipment, swept and refilled stock.
- Processed payments on cash register and counted back bills and change to patrons.
Crew Member
Sam's Express Car Wash
Charlotte, NC
05.2021 - 10.2022
- Followed proper procedure when operating machinery used during the car wash process.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Rinsed vehicles thoroughly to remove soap and debris.
- Managed customer complaints and provided satisfactory solutions.
- Operated car wash machinery and monitored its functionality.
- Greeted customers and explained car wash options thoroughly.
- Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
- Provided information about additional services available at the car wash facility.
Host
Longhorn Steakhouse
Charlotte, NC
02.2020 - 08.2021
- Received and recorded patrons' dining reservations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Assisted staff by serving food and beverages or bussing tables.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC05-2017
Skills
- Table setting
- Sales expertise
- Taking orders
- Product promotion
- Safe food handling
- Cleaning and sanitizing
- Visual communication
- Supplies monitoring and restocking
- Cleaning
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Crew Member
McDonald's
04.2022 - Current
Crew Member
Sam's Express Car Wash
05.2021 - 10.2022
Host
Longhorn Steakhouse
02.2020 - 08.2021
High School Diploma -
South Mecklenburg High School