David Gonzalez
Long Beach,CA
Summary
I am an individual who demonstrates reliability, adaptability, and a willingness to learn and follow operational procedures. As a potential employee, I can offer a friendly demeanor, excellent teamwork skills, and a passion for providing exceptional customer service.
Overview
25
25
years of professional experience
Work History
Auto Sales Training Specialist
American Honda Motor Co
Torrance, CA
06.1997 - 04.2021
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Managed trainers to help train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Created assessments to evaluate the effectiveness of training programs.
- Managed training budget for the department
- Managed logistics for all live in-house, dealership, and off-site training events
- Provided Customer Support to dealerships regarding billing, training, or other areas of training deliverables.
Auto Sales Training and Support Analyst
American Honda Motor Co
Torrance, CA
11.1995 - 06.1997
- Provided logistical support for all auto sales training deliverables.
- Developed FAQs, and other documentation for students
- Developed and analyzed customer survey feedback to identify areas for improvement in the sales training deliverable.
- Scheduled trainers for all training events through the USA.
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06-1984
Bachelor of Science - Business Marketing
University of Phoenix
Gardena, CASkills
- Classroom experience
- Managing (Staff and Financial) Resources
- Training Logistics
- Training delivery support
- Needs analysis
- Monitoring expenditures
- Coordinating records
- Budget Forecasting
- Analyzing performance
- Report Preparation
- Budget Planning
- Cost Management
- MS Office (Excel, Word, Power Point) expertise
- Report Writing
- Statistical Analysis
- Customer Support
Timeline
Auto Sales Training Specialist
American Honda Motor Co
06.1997 - 04.2021
Auto Sales Training and Support Analyst
American Honda Motor Co
11.1995 - 06.1997
High School Diploma -
Phineas Banning Senior High School
Bachelor of Science - Business Marketing
University of Phoenix
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