David Graham
Lowes Home Improvment
Mocksville,NC
15
years of professional experience
- Dynamic Sales Specialist with a proven track record at Lowes Home Improvement, excelling in relationship building and customer service. Consistently exceeded sales targets through effective upselling and tailored product recommendations. Leveraged CRM tools to enhance client interactions, fostering loyalty and driving repeat business. Committed to delivering exceptional service and solutions.
Work History
Sales Specialist
7 Months- Assisted customers in product selection and provided knowledgeable recommendations on home improvement solutions.
- Demonstrated proficiency in utilizing point-of-sale systems for efficient transaction processing.
- Collaborated with team members to maintain a well-organized sales floor and ensure product displays are visually appealing.
- Adapted quickly to changing inventory levels and customer demands, ensuring timely replenishment of stock.
- Educated customers on product features, benefits, and installation processes to enhance overall shopping experience.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping environment and enhancing customer loyalty.
- Participated in training programs to improve product knowledge and sales techniques, contributing to team performance improvements.
- Supported promotional events by setting up displays and engaging with customers to drive sales initiatives effectively.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Department Supervisor
6 Years 1 Month- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Trained and mentored team members on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock replenishment processes to enhance availability.
- Implemented process improvements that streamlined workflows and increased overall department efficiency.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Collaborated with management to develop strategic sales initiatives that drove departmental growth.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and loyalty rates.
- Analyzed sales data to identify trends, informing decisions on merchandise placement and promotions.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
Sales Specialist
8 Years 8 Months- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
Education
- History
Skills
Relationship building
Client relations
Customer service and care
Upselling and cross selling
Timeline
Sales Specialist
Lowes Home Improvment
01.2026 - 08.2026Read More
Department Supervisor
Lowes Home Improvment
12.2019 - 01.2026Read More
Sales Specialist
Lowes Home Improvment
04.2011 - 12.2019Read More
University of South Florida
from History
Read More