David Gross
Summary
Competent Customer Retention Specialist works well in fast-paced and high-pressure work environment while always maintaining professionalism. Extensive experience in sales retention and telemarketing.
Overview
26
26
years of professional experience
Work History
Customer Retention Specialist
T-Mobile
Urbana
08.2025 - Current
- Resolved account inquiries and billing issues to enhance customer satisfaction.
- Developed retention strategies to enhance customer loyalty.
- Interacted with customers through multiple communication channels to address concerns.
- Partnered with team members to effectively resolve customer issues.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Data analysis
Customer Retention Specialist
US.Cellular
Marion
09.2000 - 08.2025
- Assisted customers with account inquiries and billing issues.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Engaged with customers through various communication channels.
- Prevented key account losses by researching discrepancies and correcting problems.
- Explained new products and services to customers.
- Promoted customer retention by using exceptional interpersonal skills.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Researched potential new products or services that would benefit existing customers.
- Performed data entry tasks associated with updating customer accounts in the system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Valley North High School
Oslo, MNSkills
- Customer relationship management
- Customer retention strategies
- Dispute resolution
Affiliations
- Volunteered with Boys and Girls Club in Cedar Rapids.
- Assisted with Special Olympics.
- Facilitated meetings to educate senior citizens in my community on general to complex cellular phone questions.
References
References available upon request.
Timeline
Customer Retention Specialist
T-Mobile
08.2025 - Current
Customer Retention Specialist
US.Cellular
09.2000 - 08.2025
Valley North High School