David Gutierrez
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. I don't want be good at anything I do , I strive for greatness .
Overview
11
11
years of professional experience
Work History
Server
Dea
10.2022 - Current
- Greet customers with genuine positive attitude, take dining order give a run down about our menu , seat customers, pour drinks , assist guest with any special request, take to - go orders, occasionally bartend, occasional barista, banquets
- Served food and beverages promptly with focused attention to customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
PDR Technician
Auto Hail Techs
01.2022 - Current
- Reduced turnaround time for repairs by effectively prioritizing tasks and managing workload.
- Contributed to the company''s growth by providing exceptional service that led to word-of-mouth referrals.
- Achieved timely completion of projects by efficiently managing resources and meeting strict deadlines.
- Increased client retention through consistent delivery of high-quality workmanship and excellent customer service.
- Developed strong relationships with clients, leading to repeat business and long-term loyalty.
Server
Rise N1
01.2019 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Worked Banquets And Large Parties
- Bartending , delivered/serve wine presentation
- Shift Leader , essential assuring service runs smoothly
- Provide consistent service
- Served food and beverages promptly with focused attention to customer needs.
- Developed and maintained positive working relationships with others to reach business goals
Server
Princi Italia
08.2013 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation . Kill Them With Kindness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - Fashion Design
East Field College
Mesquite, TX08.2014
High School Diploma -
North Dallas High School
Dallas ( Uptown )06.2013
Skills
- Strong Work Ethic
- Service prioritization
- Top tier full service background
- Thrives in fast paced environment
- Tabc certified
- Quick and efficient problem solver
- flexible schedule capability
- Courteous , Professional demeanor
- High Energy
- Upselling Wine/ Cocktails , & customer service background
Timeline
Server
Dea
10.2022 - Current
PDR Technician
Auto Hail Techs
01.2022 - Current
Server
Rise N1
01.2019 - Current
Server
Princi Italia
08.2013 - 10.2019
No Degree - Fashion Design
East Field College
High School Diploma -
North Dallas High School
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