David Hamilton
Queensbury,NY
Summary
Proven leader at Blue Water Manor with a track record of training staff and enhancing customer satisfaction. Skilled in cash handling and staff management, demonstrating a customer-oriented approach. Achieved significant improvements in service quality and financial accuracy, leveraging strong multitasking abilities and a commitment to workplace safety and efficiency.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Blue Water Manor
09.2022 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Blue Water Manor
08.2020 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Red Lobster
09.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Assistant
Red Lobster
09.2016 - 09.2018
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
Associates Degree - Sports Management
Adirondack Community College
Queensbury, NY05.2021
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
Timeline
Shift Supervisor
Blue Water Manor
09.2022 - 11.2024
Server
Blue Water Manor
08.2020 - 09.2022
Server
Red Lobster
09.2018 - 08.2020
Server Assistant
Red Lobster
09.2016 - 09.2018
Associates Degree - Sports Management
Adirondack Community College